Director, Data Intelligence

Go1 Australia; Cairns Regional; On-site; AUD 120,000 - 160,000; Full time

Job summary

RAATSIC is seeking a Program Manager to lead Strengthening Family Connections across remote Aboriginal and Torres Strait Islander communities. You will supervise a multidisciplinary team, oversee program performance, and ensure compliance with funding and government reporting requirements.

The role emphasizes trauma-informed, culturally safe practice and strategic oversight across complex service delivery contexts.

Qualifications

• Senior leadership and people management capability to lead diverse teams
• Sound knowledge of family support and related service systems in Queensland
• Understanding of trauma-informed, strengths-based, culturally safe practice
• Ability to provide high-level practice oversight and supervision across programs

Responsibilities

• Lead a diverse multidisciplinary team across multiple programs and sites
• Oversee state government and funding body reporting with accuracy
• Engage stakeholders including government agencies, funders, and community Elders
• Manage remote service delivery challenges and opportunities in remote communities
• Ensure contractual compliance and high-quality program documentation
• Develop and monitor program budgets and drive continuous improvement

Skills

Senior leadership

People management

Team development

Program oversight

Budget management

Governance reporting

Stakeholder engagement

Remote service delivery

Contractual compliance

Trauma-informed practice

Cultural safety

Job description

Program Manager - Strengthening Family Connections - Level 5.1

4870 Cairns Remote Area Aboriginal and Torres Strait Islander Corporation

Posted today

The Program Manager holds accountability for the quality, compliance, and performance of a diverse suite of family support programs serving Aboriginal and Torres Strait Islander communities across a large and complex geographic footprint.

Leading a team often totwelvestaff including Senior Practitioner, SpecialistWorkersand Case Workers. The Program Manager provides high-level people management, practice oversight, and supervisory leadership while also carrying responsibility for state government and funding body reporting, stakeholder engagement, and remote site operational support. This is a senior leadership role requiring a highly experienced, and systems-focused practitioner with a demonstrated capacity to lead teams and programs effectively across remote and community-controlled service delivery contexts. A deep commitment to Aboriginal and Torres Strait Islander self-determination, the rights and wellbeing of children and families, and the mission of RAATSIC as a community-controlled organisation is fundamental to this position.

• Demonstrated senior leadership and people management capability, with the ability to lead, supervise, and develop a diverse multidisciplinary team oftenor more staff across multiple programs and sites
• Sound knowledge of family support, child protection, and domestic and family violence service systems in Queensland, including the legislative, policy, and funding frameworks underpinning FWB, FPP, and community-controlled service delivery
• Advanced understanding of trauma-informed, strengths-based, and culturally safe practice frameworks, with the ability to embed these across program operations and team culture
• Demonstrated ability to provide high-level practice oversight and supervision, supporting Senior Practitioners and Specialist Workers tomaintainreflective, evidence-informed, and legislatively compliant casework practice
• Strong program management skills, including the ability to plan,monitor, and evaluate service delivery across multiple concurrent programs, manage budgets, and drive continuous improvement in program performance and outcomes
• Demonstrated experience preparing andsubmitting government and funding body reports, with a high levelof accuracy, attention to detail, and understanding of contractual compliance obligations
• Proven ability to manage remote service delivery, with an understanding of the unique challenges and opportunities of delivering community services in remote Aboriginal and Torres Strait Islander communities
• Highly developed stakeholder engagement and relationship management skills, with the ability torepresent the organisation effectively with government agencies, funding bodies, community organisations, and Aboriginal and Torres Strait Islander communities and Elders
• Excellent written and verbal communication skills, including the ability to produce high quality reports, briefing papers, correspondence, and program documentation for a range of audiences
• Strong analytical and critical thinking skills, with the ability to