Program Worker Family Connect and Support

Northern Rivers Social Development Council; Lismore; On-site; AUD 60,000 - 75,000; Part time

Benefits offered by this job

Competitive salary

Salary packaging

Wellness benefits

Job summary

Social Futures in Lismore is seeking a Program Worker for the Family Connect and Support team on a part-time fixed-term basis. The role focuses on working with families, children and young people to promote wellbeing through person-centred, evidence-based approaches and goal planning, including outreach and home visits.

You will connect families to culturally appropriate supports, maintain records, and contribute to a supportive team culture while promoting self-determination and positive social

Qualifications

• Strong communication and ability to work collaboratively with service providers and stakeholders.
• High-level understanding of risk and the complexities involved in safeguarding and family supports.
• Ability to work with families to build confidence and empower positive changes.
• Attention to detail to collect and ensure data integrity for reporting requirements.
• Willingness to participate in supervision, case reviews and audits.
• Ability to meet mandatory reporting requirements in line with policy.

Responsibilities

• Case coordination and supporting families through strength-based capacity building.
• Conduct strength-based assessments considering the whole family system and cultural context.
• Develop clear, achievable plans to connect families with the right supports.
• Provide flexible service delivery in outreach capacity across the Northern Rivers, including home visits.
• Provide warm handovers to support meaningful service engagement.
• Recognise and respond to early indicators of harm to prevent statutory intervention.
• Maintain timely and accurate case notes and client records per requirements.
• Support culturally responsive practice for Aboriginal families and diverse communities.
• Develop understanding of CAFS specifications, risk frameworks and local supports.
• Engage families with warmth, empathy and professional boundaries.
• Represent Family Connect and Support in universal settings to engage isolated families.

Skills

Communication

Case coordination

Risk awareness

Team collaboration

Job description

Program Worker Family Connect and Support

Posted: 15/10/2026

Closing Date: 29/10/2026

Job Type: Contract

Location: Lismore

Job Category: Community Services & Development

Social Futures is a leading community service organisation and registered community housing provider with 50 years’ experience creating positive social change. We work with communities, organisations and government to build inclusive communities where everyone is valued and supported.

We are seeking a Program Worker to join our Family Connect and Support team on a part time, fixed term basis to help make a positive social change, together.

An exciting opportunity exists with our Family Connect and Support teamin a role that has a focus on working closely with families, children and young people from a person-centred evidence-based approach that promotes self-determination. Though client led goal planning, and connecting families to culturally appropriate supports and services, the Program Worker will assist in improving the social and emotional wellbeing of children, young people and their families.

Job Description

• Meaningful work that makes a difference
• Supportive and collaborative team culture
• Professional development and career growth opportunities
• Competitive salary, salary packaging and wellness benefits

What you'll be doing

• Case coordination and supporting families through strength-based capacity building
• Conducting strength-based assessments that consider the whole family system, cultural context and presenting risk
• Developing clear and achievable plans to connect families to the right supports, and empower them to be resourceful and utilise their own strengths and abilities
• Providing flexible service delivery in an outreach capacity to families across the Northern Rivers, including home visits and cold calling when necessary
• Providing warm handovers to support meaningful service engagement
• Recognising and responding appropriately to early indicators of harm to prevent statutory intervention.
• Maintaining timely and accurate case notes and client records aligned with organisational and contractual requirements
• Supporting culturally responsive practice for Aboriginal families and diverse communities
• Developing a strong understanding of the DCJ Community and Family Supports (CAFS) specifications, relevant risk frameworks and local support services
• Engaging families experiencing complexities with warmth, empathy and professional boundaries
• Representing Family Connect and Support in universal settings across the Northern Rivers to engage isolated families.

What we’re looking for

• Strong communication and the ability to work collaboratively with service providers and key stakeholders
• Has a high-level understanding of risk and the complexities associated with this and who can manage accordingly
• The ability to work alongside families to build their confidence and empower them to make positive changes in their lives
• The attention to detail to collect, and ensure integrity of, data using relevant information systems to meet commissioning and outcome-based reporting requirements
• Willingness to participate in supervision activities including case reviews and case audits
• Ensuring relevant mandatory reporting requirements are met in line with legislative and policy requirements
• Participation in business planning processes within the Team / Branch and provide feedback on enhancement to program services and delivery / identify opportunities for improvement
• Someone who can learn quickly and adjust practice to support the needs of families and the community whilst working within the parameters of the program’s guidelines.

Social Futures is committed to building an inclusive workplace where everyone feels valued, respected, and supported to thrive. We actively encourage applications from key communities, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTIQSB+ people, and those with lived experience and expertise. We are committed to providing an accessible recruitment process and encourage candidates to request reasonable adjustments if needed.

For further information about the role, or to request adjustments to the recruitment process please contact- Linda Boyd- 0418 420 726