Family Case Manager

Woden Community Service Inc.; Canberra; On-site; AUD 65,000 - 90,000; Full time

Job summary

Woden Community Service (WCS) is seeking a passionate Family Case Manager to join our Children, Youth and Family Services team in the Australian Capital Territory. You will provide flexible, person-centred case management and early intervention support to vulnerable children, young people and families facing complex challenges.

The role emphasizes strong collaboration with government and community service providers, maintaining case notes, assessments and referrals, and contributing to program

Qualifications

• Experience supporting children, young people and families through case work, outreach and case management.
• Strong understanding of person-centred practice and strengths-based approaches.
• Excellent communication, relationship-building and stakeholder engagement skills.
• Experience completing assessments, referrals, case notes and client documentation.
• Understanding of professional boundaries, privacy and confidentiality.
• Qualifications in Social Work, Community Services or a related field, or equivalent experience (desirable).

Responsibilities

• Provide case management, advocacy and practical support to children, young people and families.
• Build strong relationships and support service users to achieve their goals.
• Conduct assessments, referrals and service coordination.
• Work collaboratively with government and community service providers.
• Maintain accurate case notes and reporting requirements.
• Contribute to the development of early intervention and community-based programs.

Skills

Case management

Outreach

Communication

Stakeholder engagement

Documentation

Privacy and confidentiality

Education

Social Work or Community Services related field

Job description

Location: Australian Capital Territory (ACT region)

Job Category: Community Services

Woden Community Service (WCS)is a for-purpose organisation that has been providing community-based services for over 50 years. Our vision of ‘A caring community where everyone belongs’ is achieved through our values of Inclusion, Compassion, Hope, Responsiveness, Integrity and Social Justice.

We deliver services across the ACT covering children, families, young people and seniors including housing and mental health services.

We are seeking a passionate and experienced Family Case Manager to join our Children, Youth and Family Services team. In this rewarding role, you will provide flexible, person-centred case management and early intervention support to vulnerable children, young people and families experiencing complex challenges.

Job Description

About the Role

As a Family Case Manager, you will:

• Provide case management, advocacy and practical support to children, young people and families.
• Build strong relationships and support service users to achieve their goals.
• Conduct assessments, referrals and service coordination.
• Work collaboratively with government and community service providers.
• Maintain accurate case notes and reporting requirements.
• Contribute to the development of early intervention and community-based programs.

About You

To be successful, you will have:

• Experience supporting children, young people and families through case work, outreach and case management.
• Strong understanding of person-centred practice and strengths-based approaches.
• Excellent communication, relationship-building and stakeholder engagement skills.
• Experience completing assessments, referrals, case notes and client documentation.
• Understanding of professional boundaries, privacy and confidentiality.
• Qualifications in Social Work, Community Services or a related field, or equivalent experience (desirable).

Desired Skills and Experience

• Experience working with children, young people and families.
• Knowledge of trauma-informed and strengths-based practice.
• Case management, advocacy and referral experience.
• Strong communication and stakeholder engagement skills.
• Ability to manage complex and sensitive situations.
• Experience developing support plans and maintaining case documentation.Relevant qualifications in Social Work, Community Services or a related field.
• Knowledge of the ACT community services sector is highly regarded.

To be eligible for employment, you must have an active Working with Vulnerable People (WWVP) Card, working rights in Australia, and be willing to undertake background checks required for the position, including a National Police Check.

Why Join Us?

• Meaningful work supporting young people in your community.
• Supportive and collaborative team environment.
• Opportunities for professional development.
• Flexible employment arrangements available.
• Work across a variety of engaging youth programs and activities.

Closing Date: COB 03 December 2026

Applications may close early if a suitable candidate is found prior this date.

NOTE: This is a Fixed term contract, which ends on 30/06/2027.

For more information about WCS and services that we provide, including Children’s Services, Youth & Family, Community Development, Housing and Homelessness, Mental Health, Social Enterprise and Aged Care, please visit our website at www.wcs.org.au

WCS is proud to be an equal opportunity employer. We value diversity and encourage applications from people of all abilities and life experiences. We also encourage Aboriginal and Torres Strait Islander people and those from culturally and linguistically diverse backgrounds to apply.