Families Together Team Leader

Stepwise Community Services; Sydney; Hybrid; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Hybrid work arrangements

NFP salary packaging benefits

Job summary

Stepwise Community Services in Campsie is seeking a Team Leader for the Families Together program. You will provide operational and clinical leadership to a multidisciplinary team, ensuring safe, culturally responsive, trauma-informed practice within child protection contexts.

The role requires supervision, risk management, and collaboration with DCJ and service partners. You will oversee referrals, reporting, and outcomes measurement while line-managing staff and supporting wellbeing.

Qualifications

• Minimum two years in a leadership role within child, youth or family services
• Demonstrated supervision and practice oversight experience
• Knowledge of safeguarding, legislation and information-sharing requirements

Responsibilities

• Provide practice leadership and reflective supervision to a multidisciplinary team
• Ensure trauma-informed, child-centred practice across cases
• Oversee referral intake, allocation and case progression
• Lead risk assessment, safety planning and escalation processes
• Line manage staff including induction, performance development and wellbeing
• Coordinate with DCJ and contract managers and ensure outcome reporting

Skills

Leadership

Supervision

Trauma-informed care

Cultural responsiveness

Risk assessment

Education

Tertiary qualification in Social Work or related field

Tools

Working With Children Check

National Police Check

Job description

12 Month Fixed-term full-time | SCHADS Award Grade 6 | Hybrid and flexible work arrangements | Attractive NFP salary packaging benefits.

About us

Stepwise Community Services (formerly Metro Assist) is a values-driven community organisation, committed to social justice, equity, cultural safety, and inclusive practice. Families Together is a DCJ-funded Family Preservation program working intensively with families whose children are at risk of entering, or escalating within, the statutory child protection system. The program focuses on strengthening parenting capacity, improving family functioning, and supporting child safety outcomes through home-based and community-based service delivery.

About the role

The Families Together Team Leader provides operational, clinical and people leadership to the Families Together program to ensure safe, high-quality and culturally responsive service delivery for families with children at risk of entering or escalating within the statutory child protection system. The role is accountable for staff supervision, practice oversight, risk management, and service performance in line with the Families Together framework, DCJ program requirements, contractual obligations and organisational values. Working in close partnership with DCJ Community Program Officers and service partners, the Team Leader ensures coordinated, accountable, and outcomes-focused family preservation practice.

Key responsibilities

• Provide practice leadership and regular reflective supervision to a multidisciplinary team of practitioners
• Ensure culturally responsive, trauma-informed, and child-centred practice across all cases
• Lead individual supervision, group reflection, and structured case review processes
• Oversee referral intake, allocation, prioritisation, and case progression in line with program guidelines
• Lead referral decision-making processes, including suitability assessment, accept/decline decisions, and resolution of referral issues in collaboration with DCJ
• Monitor child safety, family engagement, and progress across the team caseload
• Oversee risk assessment, safety planning, escalation, and mandatory reporting processes
• Line manage staff including induction, performance development, feedback, and wellbeing support
• Act as the primary operational liaison with DCJ Community Program Officers and contract managers
• Ensure oversight and implementation of outcome measurement and reporting in line with organisational and program requirements

About you

• Minimum two (2) years’ experience in a leadership role, or acting as a Team Leader / Senior Practitioner, in child, youth, or family services
• Relevant tertiary qualification in Social Work, Psychology, Counselling, Social Sciences, or a related human services discipline
• Demonstrated leadership or supervisory experience within child and family, family preservation, or community services
• Extensive experience working with children and families experiencing trauma, child protection risk, mental health concerns, and complex psychosocial needs
• Proven capability in providing supervision, practice oversight, and professional guidance in high-risk, statutory-adjacent contexts
• Sound knowledge of relevant legislation, policy and safeguarding frameworks, including child protection and information-sharing requirements
• Demonstrated ability to lead and supervise trauma-informed, child-centred practice with vulnerable children and families
• Strong capability in clinical assessment, risk formulation and intervention planning within a family preservation context
• Demonstrated cultural responsiveness, ethical practice and commitment to working effectively with diverse communities
• Current Working With Children Check
• Current National Police Check
• Bilingual or multilingual skills relevant to the communities we serve. (e.g. Arabic, Vietnamese, Dari, Farsi, Pashto, Assyrian, Mandarin, Cantonese, or other community languages).

Location - Campsie

Applicants must clearly state their language(s) and level of fluency in their cover letter and/or resume.

Stepwise is an Equal Opportunity Employer and supports an inclusive approach in the workplace. We celebrate our diversity and welcome applications from all cultures, ages, religions, genders, LGBTQIA+ people, Aboriginal and Torres Strait Islander peoples, and people with disabilities.More information about Stepwise, please visit www.stepwise.org.au

All offers of employment are subject to a satisfactory National Police Check, provision of a current Working with Children Check and confirmation of the right to work in Australia.