Families Together Practitioner Fluent in Mandarin, Cantonese, Nepali or Hindi

Stepwise Community Services; Sydney; Hybrid; AUD 80,000 - 96,000; Full time

Benefits offered by this job

Salary packaging

Wellbeing leave

Ongoing supervision and professionald

Employee Assistance Program (EAP)

Job summary

Stepwise Community Services is seeking three Families Together Practitioners to join the Families Together team in Campsie. The role delivers intensive family support and casework to at-risk families, with home visits and community outreach under a multidisciplinary team.

Must be fluent in Mandarin, Cantonese, Nepali or Hindi and have relevant social work or community services qualifications. Minimum 2 years' experience, mandatory reporting knowledge, and a current WWCC and driver's license are

Qualifications

• Tertiary qualification in Social Work, Community Services, Psychology, Welfare, or related discipline.
• Minimum 2 years' experience with children and families.
• Knowledge of child-centred, family-led and trauma-informed practice.
• Understanding of mandatory reporting and child protection frameworks.
• Current Driver Licence, Working With Children Check, and National Police Check.

Responsibilities

• Engage families through respectful, strengths-based, and culturally safe relationship-building
• Undertake holistic strengths-and-needs and risk assessments
• Develop, implement, and review family-led case plans and safety plans
• Provide parenting support through coaching, psychoeducation, and practical assistance
• Monitor and respond to changes in risk, including mandatory reporting
• Work collaboratively with the Therapeutic Clinician to embed therapeutic strategies into everyday practice
• Coordinate warm referrals and collaborate with DCJ, schools, health services, and community agencies
• Maintain accurate and timely case notes, assessments, outcome tools, and reports

Skills

Mandarin fluency

Cantonese fluency

Nepali fluency

Hindi fluency

Education

Tertiary qualification in Social Work or related discipline

Job description

Families Together Practitioner Fluent in Mandarin, Cantonese, Nepali or Hindi

12 Month Fixed-term full-time | SCHADS Award Grade 5 | Campsie | Hybrid and flexible work arrangements | 3 Positions Available

About us

Stepwise Community Services (formerly Metro Assist) is a values-driven community organisation, committed to social justice, equity, cultural safety, and inclusive practice. Families Together is a DCJ-funded Family Preservation program working intensively with families whose children are at risk of entering, or escalating within, the statutory child protection system. The program focuses on strengthening parenting capacity, improving family functioning, and supporting child safety outcomes through home-based and community-based service delivery.

About the role

We are currently recruiting for three Families Together Practitioner positions to join our Families Together team.

As a Families Together Practitioner, you will deliver intensive family support and casework services to families experiencing complex and intersecting challenges, including trauma, parenting stress, mental health concerns, family violence, housing instability, and social isolation. Working as part of a multidisciplinary team, you will collaborate closely with the Families Together Team Leader and Child and Family Therapeutic Clinician to deliver coordinated, strengths-based support that prioritises child safety and family preservation. Services are delivered primarily through home visits and community outreach, requiring flexibility, strong engagement skills, and sound professional judgement.

Key responsibilities

Engage families through respectful, strengths-based, and culturally safe relationship-building

Undertake holistic strengths-and-needs and risk assessments

Develop, implement, and review family-led case plans and safety plans

Provide parenting support through coaching, modelling, psychoeducation, and practical assistance

Monitor and respond to changes in risk, including mandatory reporting and information sharing

Work collaboratively with the Therapeutic Clinician to embed therapeutic strategies into everyday practice

Coordinate warm referrals and collaborate with DCJ, schools, health services, and community agencies

Maintain accurate and timely case notes, assessments, outcome tools, and reports

About you

Must be fluent in Mandarin or Cantonese or Nepali or Hindi and able to provide high‑quality support to clients from Mandarin or Cantonese or Nepali or Hindi ‑ speaking backgrounds.

Relevant tertiary qualification in Social Work, Community Services, Psychology, Welfare, or a related discipline

Experience working with children and families experiencing complex needs and psychosocial challenges with minimum of 2 years' experience

Knowledge of child-centred, family-led, and trauma-informed practice

Understanding of mandatory reporting and child protection frameworks

Ability to engage families respectfully within a voluntary service context

Strong written and verbal communication skills

Current Driver Licence, Working With Children Check, and National Police Check

Available between the hours of 6am and 8pm to meet client requirements

Ability to work 35 hours per week (7 hours working days)

Above-award pay under the SCHADS Award (Level 5)

Salary packaging to increase take-home pay

Additional paid wellbeing leave

Ongoing supervision, training, and professional development

Access to Employee Assistance Program (EAP)

Meaningful work that makes a difference for children and families

Stepwise is an Equal Opportunity Employer and supports an inclusive approach in the workplace. We celebrate our diversity and welcome applications from all cultures, ages, religions, genders, LGBTQIA+ people, Aboriginal and Torres Strait Islander peoples, and people with disabilities.More information about Stepwise, please visit www.stepwise.org.au

All offers of employment are subject to a satisfactory National Police Check, provision of a current Working with Children Check and confirmation of the right to work in Australia.