Facility Manager - Sales & Customer Service

Wilson Group; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

On-site training

Attractive salary and incentives

Job summary

Wilson Storage seeks a Facility Manager for our McGraths Hill Facility in Sydney. This full-time role focuses on driving sales, delivering exceptional customer service, and effective facilities management at a busy site in New South Wales.

You will be responsible for maintaining presentation standards, coordinating Business Hub services, and leading a small team with a customer-first mindset. The position offers on-site training and a competitive salary with incentives.

Qualifications

• Customer service, sales, retail / bulky goods industry, logistics, small business experience (beneficial)
• Strong communication skills (written & verbal)

Responsibilities

• Drive sales performance at the facility.
• Deliver excellence in customer service to walk-in and remote customers.
• Manage facilities operations including Business Hub services.
• Maintain high quality presentation standards across the site.

Skills

Customer service

Sales

Retail / bulky goods experience

Logistics

Small business experience

Strong communication skills

Job description

Facility Manager - Sales & Customer Service

Wilson Storage offers secure self-storage, packaging, office, and training space solutions throughout Victoria, New South Wales and Tasmania. Our exceptional customer service and state-of-the-art facilities distinguish us in the industry.

We are seeking a highly motivated individual to join our rapidly expanding business as a Facility Manager working Full Time at our McGraths Hill Facility in Sydney.

About Wilson Storage:

For more than 50 years, the name Wilson and its success have been achieved through superior performance and the strength of our relationships. Building on its core strengths of customer service, financial security and specialist staff, Wilson has developed into a reliable and innovative provider of integrated services throughout the Asia Pacific region.

You will be joining a great team culture and with our continuous expansion, there is the possibility for future progression.

Key Duties include:

• Driving sales performance
• Delivering excellence in customer service
• Effective management of Facilities including Business Hub services
• Maintaining high quality presentation standards

Skills and requirements:

• Customer service, sales, retail / bulky goods industry, logistics, small business experience (beneficial)
• Strong communication skills (written & verbal)Retail / Business sales experience (beneficial)
• Polite manner, friendly and confidence with face-to-face customer service
• Comfortable working with KPIs and are results-driven
• Professional presentation, work ethic and behaviour
• Well organised & use of initiative
• Competent in general computer skills

About you:

Suitable candidates will have experience in some areas of sales and customer service, retail / bulky goods, small business and logistics; strong communication skills with history of positive customer repour; proven organisational, system, administration skills and the ability to work both cooperatively within a team and autonomously as required.

What is in it for you:

• By joining this team, you will become part of a positive workplace culture, and with continuous expansion, there are opportunities for future advancement.
• Extensive on-site training covering all facets of the business and industry will be provided.
• An attractive salary and incentives will be provided to those successful candidates.