Facility Manager - Sales & Customer Service

Wilson Group; Rutherford; On-site; AUD 70,000 - 100,000; Full time

Job summary

Wilson Storage is seeking a proactive Facility Manager for our Rutherford Facility in the Hunter Region of NSW. This full-time role focuses on driving sales, delivering outstanding customer service, and effectively managing the facilities, including Business Hub services and presentation standards.

Suitable candidates will have experience in sales, customer service, and logistics; a strong communication style, and the ability to work both autonomously and as part of a team.

Qualifications

• Experience in sales and customer service, especially in retail/bulky goods, logistics or small business.
• Excellent written and verbal communication.
• Polite, friendly, confident with face-to-face customer service.
• Results-driven with KPIs and strong presentation.
• Well organized and proactive in using initiative.
• General computer skills.

Responsibilities

• Driving sales performance
• Delivering excellence in customer service
• Managing facilities including Business Hub services
• Maintaining high quality presentation standards

Skills

Customer service

Sales

Retail sector

Logistics

Small business

Communication skills

Face-to-face service

KPIs

Professional presentation

Organization

Computer skills

Job description

Facility Manager - Sales & Customer Service

Wilson Storage offers secure self-storage, packaging, office, and training space solutions throughout Victoria, New South Wales and Tasmania. Our exceptional customer service and state-of-the-art facilities distinguish us in the industry.

We are seeking a highly motivated individual to join our rapidly expanding business as a Facility Manager working Full Time at our Rutherford Facility in the Hunter Region of NSW.

About Wilson Storage:

For more than 50 years, the name Wilson and its success have been achieved through superior performance and the strength of our relationships. Building on its core strengths of customer service, financial security and specialist staff, Wilson has developed into a reliable and innovative provider of integrated services throughout the Asia Pacific region.

You will be joining a great team culture and with our continuous expansion, there is the possibility for future progression.

Key Duties include:

• Driving sales performance
• Delivering excellence in customer service
• Effective management of Facilities including Business Hub services
• Maintaining high quality presentation standards

Skills and requirements:

• Customer service, sales, retail / bulky goods industry, logistics, small business experience (beneficial)
• Strong communication skills (written & verbal)
• Retail / Business sales experience (beneficial)
• Polite manner, friendly and confidence with face-to-face customer service
• Comfortable working with KPIs and are results-driven
• Professional presentation, work ethic and behaviour
• Well organised & use of initiative
• Competent in general computer skills

About you:

Suitable candidates will have experience in some areas of sales and customer service, retail / bulky goods, small business and logistics; strong communication skills with history of positive customer repour; proven organisational, system, administration skills and the ability to work both cooperatively within a team and autonomously as required.

What is in it for you:

• By joining this team, you will become part of a positive workplace culture, and with continuous expansion, there are opportunities for future advancement.
• Extensive on-site training covering all facets of the business and industry will be provided.
• An attractive salary and incentives will be provided to those successful candidates.