Facility Manager — Aquatic Center & Community Programs

City Venue Management; Gold Coast City; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Free pool access

Discounted swim lessons

Fitness Passport access

Career progression opportunities

Job summary

City Venue Management's Rackley Swimming Southport is seeking an experienced Facility Manager to lead operations, people, programs and customer experience at the community aquatic facility.

As venue leader you will drive safety, financial performance, community engagement and high-quality service while developing a high-performing team across operations, swim school and customer service.

Qualifications

• Experience leading aquatic/leisure/community facilities.
• Strong leadership and people management skills.
• Experience managing operational and financial performance.
• Excellent communication with diverse stakeholders.
• Customer-first mindset with community focus.

Responsibilities

• Lead and develop a diverse team across operations, swim school, customer service and programs.
• Oversee day-to-day facility management ensuring safety, cleanliness and welcoming environment.
• Drive membership, program participation and community engagement.
• Manage budgets, financial performance, reporting and planning.
• Ensure compliance with safety, risk and safeguarding requirements.
• Maintain high standards of pool plant operations and asset management.
• Build relationships with schools, community groups and customers.
• Foster accountability, teamwork and continuous improvement.

Skills

Leadership

Team development

Customer service

Stakeholder engagement

Communication

Job description

City Venue Management's Rackley Swimming Southport is seeking an experienced Facility Manager to lead operations, people, programs and customer experience at the community aquatic facility.

As venue leader you will drive safety, financial performance, community engagement and high-quality service while developing a high-performing team across operations, swim school and customer service.