Swim School/Facility Manager

City Venue Management; Gold Coast City; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Free pool access

Discounted swim lessons

Fitness Passport access

Career progression opportunities

Job summary

City Venue Management's Rackley Swimming Southport is seeking an experienced Facility Manager to lead operations, people, programs and customer experience at the community aquatic facility.

As venue leader you will drive safety, financial performance, community engagement and high-quality service while developing a high-performing team across operations, swim school and customer service.

Qualifications

• Experience leading aquatic/leisure/community facilities.
• Strong leadership and people management skills.
• Experience managing operational and financial performance.
• Excellent communication with diverse stakeholders.
• Customer-first mindset with community focus.

Responsibilities

• Lead and develop a diverse team across operations, swim school, customer service and programs.
• Oversee day-to-day facility management ensuring safety, cleanliness and welcoming environment.
• Drive membership, program participation and community engagement.
• Manage budgets, financial performance, reporting and planning.
• Ensure compliance with safety, risk and safeguarding requirements.
• Maintain high standards of pool plant operations and asset management.
• Build relationships with schools, community groups and customers.
• Foster accountability, teamwork and continuous improvement.

Skills

Leadership

Team development

Customer service

Stakeholder engagement

Communication

Job description

Facility Manager – Rackley Swimming Southport

Rackley Swimming Southport is seeking an experienced and motivated Facility Managerto lead the operations, people, programs, and customer experience at one of our valued community aquatic facilities.

As part of the City Venue Management (CVM) network, Rackley Swimming Southport plays an important role in connecting people through swimming, health, recreation, and community engagement. This is an exciting opportunity for a hands‑on leader who is passionate about delivering exceptional customer experiences, developing high‑performing teams, and ensuring operational excellence across all aspects of facility management.

About the Role

As Facility Manager, you will be responsible for the overall leadership and performance of the venue, ensuring the facility operates safely, efficiently, and in line with organisational objectives. You will lead a dedicated team while driving participation, community engagement, and commercial outcomes.

Key Responsibilities

• Lead and develop a diverse team across operations, swim school, customer service, and aquatic programs
• Oversee the day‑to‑day management of the facility, ensuring a safe, clean, and welcoming environment for all patrons
• Drive membership, program participation, and swim school growth through exceptional customer service and community engagement
• Manage budgets, financial performance, reporting, and operational planning
• Ensure compliance with all legislative, safety, risk management, and child safeguarding requirements
• Maintain high standards of pool plant operations, facility presentation, and asset management
• Build strong relationships with local schools, community groups, stakeholders, and customers
• Foster a positive workplace culture focused on accountability, teamwork, and continuous improvement

About You

You are a proactive and people‑focused leader who enjoys balancing strategic thinking with hands‑on operational management. You have a proven ability to lead teams, build community connections, and deliver exceptional customer experiences.

Ideally, you will bring:

• Experience managing an aquatic, leisure, recreation, or community facility
• Strong leadership and team development skills
• Demonstrated experience managing operational and financial performance
• Excellent communication and stakeholder engagement abilities
• A customer‑first mindset with a passion for community participation and service excellence
• The ability to work autonomously while contributing to a broader organisational network

What You'll Need

• Current Swim Teacher and Water Safety qualification
• First Aid & CPR certifications
• Valid Blue Card (Working with Children Check)
• Pool Plant Operator certification (or willingness to obtain)

Why Join Rackley Swimming Southport?

At City Venue Management, you'll be part of a growing organisation that values people, community, and professional development. You'll have access to:

• Career progression opportunities across 40+ aquatic and leisure venues
• Ongoing leadership and professional development programs
• Free pool access and discounted swim lessons
• Access to Fitness Passport
• Supportive networks and experienced operational leadership teams
• The opportunity to make a meaningful impact within your local community
• A positive and collaborative workplace culture

Our Commitment to Safety

Child safety is paramount at CVM. We are unwavering in our commitment to the health, safety, and wellbeing of every person who visits our facilities. We maintain a safe and supportive environment through robust policies, ongoing training, and proactive safeguarding practices. Our commitment is strengthened through our partnership with Child Safeguard, the leading independent child protection experts in the aquatic and recreation industry.