Facilities Manager - Shopping Centre

Housed Australia; Gosford; On-site; AUD 90,000 - 120,000; Full time

Job summary

Housed Australia is seeking an experienced Facilities Manager to oversee the daily operations, maintenance, and compliance of a busy retail centre in Gosford, NSW. You will manage building systems, ensuring a safe, clean, and welcoming environment for shoppers and staff, while coordinating with contractors and centre management.

Key responsibilities include overseeing MEP maintenance, vendor management, WHS compliance, and budget oversight.

Qualifications

• 3+ years in facilities management, operations, or building services.
• Experience in retail, shopping centres, or commercial property is valued.

Responsibilities

• Oversee routine, preventative, and reactive maintenance across MEP, HVAC, fire, and vertical transport systems.
• Conduct site inspections to identify hazards and maintenance needs across common areas, docks, and car parks.
• Manage minor capital works, fit-outs, and tenancy refurbishments with centre management and retailers.
• Manage external service contracts including soft services (cleaning, waste, security, pest control) and hard services (trades and engineering).
• Supervise on-site contractors, ensuring safety, timely delivery, and quality.
• Obtain quotes, evaluate tenders, and manage vendor performance.
• Ensure compliance with WHS legislation, BCA/NCC, and Australian Standards.
• Manage AFSS and statutory compliance logs.
• Lead emergency procedures, risk assessments, and incident reporting.
• Assist in preparing and managing annual OPEX/CAPEX budgets.
• Monitor service contracts expenditure, invoices, and cost optimization.
• Serve as main technical contact for retailers regarding facility requests and queries.
• Maintain relationships with local authorities, utility providers, and emergency services.

Skills

Facilities management

Contractor management

Communication

Problem solving

Education

White Card

Facilities Management/Engineering qualification

Tools

BMS

HVAC

Fire safety systems

Security systems

Job description

We are seeking an experienced and proactive Facilities Manager to oversee the day-to-day operations, maintenance, and compliance of a busy retail shopping centre located in Gosford.

In this role, you will be responsible for maintaining the physical environment, building systems, and operational efficiency of the centre. You will ensure a safe, clean, and welcoming environment for shoppers, retailers, and staff while maintaining strong working relationships with contractors, service providers, and center management.

About the Role

We are seeking an experienced and proactive Facilities Manager to oversee the day-to-day operations, maintenance, and compliance of a busy retail shopping centre located in Gosford.

In this role, you will be responsible for maintaining the physical environment, building systems, and operational efficiency of the centre. You will ensure a safe, clean, and welcoming environment for shoppers, retailers, and staff while maintaining strong working relationships with contractors, service providers, and center management.

Key Responsibilities

• Building Operations & Maintenance:

  • Oversee routine, preventative, and reactive maintenance across all mechanical, electrical, plumbing, HVAC, fire, and vertical transport systems (lifts/escalators).

  • Conduct regular site inspections to identify hazards, maintenance defects, or general upkeep needs across common areas, loading docks, and car parks.

  • Manage minor capital works, fit-out reviews, and tenancy refurbishments in coordination with centre management and retailers.

• Contractor & Vendor Management:

  • Manage external service contracts including soft services (cleaning, waste, security, pest control) and hard services (trades and engineering).

  • Supervise on-site contractors, ensuring work is completed safely, on time, and to quality standards.

  • Obtain quotes, evaluate tenders, and manage vendor performance.

• Health, Safety & Compliance:

  • Ensure full compliance with NSW Work Health & Safety (WHS) legislation, BCA/NCC codes, and relevant Australian Standards.

  • Manage Annual Fire Safety Statements (AFSS) and statutory compliance logs.

  • Lead emergency procedures, risk assessments, and incident reporting across the asset.

• Financial & Budget Management:

  • Assist in preparing and managing annual operational and capital expenditure (OPEX/CAPEX) budgets.

  • Monitor service contract expenditure, invoice processing, and cost optimization initiatives.

• Tenant & Stakeholder Relations:

  • Serve as the main technical contact for retailers regarding facility requests, access, and operational queries.

  • Maintain strong relationships with local authorities, utility providers, and emergency services.

Key Requirements & Qualifications

• Experience: 3+ years in facilities management, operational management, or building services (experience in retail, shopping centres, or commercial property highly regarded).

• Technical Knowledge: Strong understanding of building plant/equipment (HVAC, fire safety, BMS, security systems).

• Compliance Knowledge: Sound knowledge of WHS standards, local council regulations, and NSW building compliance standards.

• Skills: Strong communication, contractor management, negotiation, and problem-solving abilities.

• Availability: Ability to participate in an after-hours on-call rotation for facility emergencies.

• Certifications: White Card required; tertiary or trade qualifications in Facilities Management, Building Services, or Engineering will be advantageous.