Facilities Manager - Shopping Centre

Cessleigh; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Job summary

Cessleigh is seeking an experienced Facilities Manager to oversee operations, maintenance, and compliance for a busy Brisbane shopping centre. You will manage building systems, safety, and service providers to maintain a safe, clean, and welcoming environment for shoppers, retailers, and staff.

The role requires 3+ years in facilities management within retail or commercial property, strong knowledge of HVAC and BMS, and a White Card along with WHS compliance expertise.

Qualifications

• 3+ years in facilities management, operational management, or building services, preferably in retail or commercial property.
• Strong understanding of building plant/equipment (HVAC, fire safety, BMS, security systems).
• Sound knowledge of WHS standards, local regulations, and building compliance.

Responsibilities

• Oversee day-to-day facilities operations, maintenance, and compliance for a busy shopping centre.
• Manage contractor and vendor relationships; supervise on-site work and ensure safety and quality standards.
• Coordinate preventative, routine, and reactive maintenance across mechanical, electrical, plumbing, HVAC, fire safety and vertical transport systems.
• Monitor budgets, track service contracts, and support cost optimization.
• Serve as the primary technical contact for tenants and centre management; liaise with authorities and service providers.

Skills

Communication

Contractor Management

Negotiation

Problem Solving

Education

White Card

Facilities Management Qualification

Tools

BMS

HVAC Systems

Job description

We are seeking an experienced and proactive Facilities Manager to oversee the day-to-day operations, maintenance, and compliance of a busy retail shopping centre located in Brisbane.

In this role, you will be responsible for maintaining the physical environment, building systems, and operational efficiency of the centre. You will ensure a safe, clean, and welcoming environment for shoppers, retailers, and staff while maintaining strong working relationships with contractors, service providers, and center management.

About the Role

We are seeking an experienced and proactive Facilities Manager to oversee the day-to-day operations, maintenance, and compliance of a busy retail shopping centre located in Brisbane.

In this role, you will be responsible for maintaining the physical environment, building systems, and operational efficiency of the centre. You will ensure a safe, clean, and welcoming environment for shoppers, retailers, and staff while maintaining strong working relationships with contractors, service providers, and center management.

Key Responsibilities

• Building Operations & Maintenance:

  • Oversee routine, preventative, and reactive maintenance across all mechanical, electrical, plumbing, HVAC, fire, and vertical transport systems (lifts/escalators).

  • Conduct regular site inspections to identify hazards, maintenance defects, or general upkeep needs across common areas, loading docks, and car parks.

  • Manage minor capital works, fit-out reviews, and tenancy refurbishments in coordination with centre management and retailers.

• Contractor & Vendor Management:

  • Manage external service contracts including soft services (cleaning, waste, security, pest control) and hard services (trades and engineering).

  • Supervise on-site contractors, ensuring work is completed safely, on time, and to quality standards.

  • Obtain quotes, evaluate tenders, and manage vendor performance.

• Health, Safety & Compliance:

  • Ensure full compliance with NSW Work Health & Safety (WHS) legislation, BCA/NCC codes, and relevant Australian Standards.

  • Manage Annual Fire Safety Statements (AFSS) and statutory compliance logs.

  • Lead emergency procedures, risk assessments, and incident reporting across the asset.

• Financial & Budget Management:

  • Assist in preparing and managing annual operational and capital expenditure (OPEX/CAPEX) budgets.

  • Monitor service contract expenditure, invoice processing, and cost optimization initiatives.

• Tenant & Stakeholder Relations:

  • Serve as the main technical contact for retailers regarding facility requests, access, and operational queries.

  • Maintain strong relationships with local authorities, utility providers, and emergency services.

Key Requirements & Qualifications

• Experience: 3+ years in facilities management, operational management, or building services (experience in retail, shopping centres, or commercial property highly regarded).

• Technical Knowledge: Strong understanding of building plant/equipment (HVAC, fire safety, BMS, security systems).

• Compliance Knowledge: Sound knowledge of WHS standards, local council regulations, and NSW building compliance standards.

• Skills: Strong communication, contractor management, negotiation, and problem-solving abilities.

• Availability: Ability to participate in an after-hours on-call rotation for facility emergencies.

• Certifications: White Card required; tertiary or trade qualifications in Facilities Management, Building Services, or Engineering will be advantageous.