Facilities Manager

Assetlink; Canberra; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Reward and recognition incentives

Attractive salary package

Ongoing training and development

A safe and supportive working環境

Career development

Job summary

Assetlink is seeking a professional, organised and customer focused Facilities Manager to lead operations for a major ACT client at Canberra Centre. You will oversee cleaning, security, maintenance and customer service teams, delivering exceptional service and achieving contractual KPI targets.

The role requires strong leadership, client relationship management, and financial acumen, with a focus on safety and CALD awareness.

Qualifications

• Passion and commitment to deliver customer service to the highest standard.
• Experience in managing a team, performance management and employee relations experience.
• Ability to give direction as well as being able to motivate your team.
• Demonstrated client relationship management experience.
• Strong influencing skills and the capacity to deal with issues proactively.
• Excellent communication and presentation skills both written and verbal.
• Ability to lead in a CALD environment.
• Facilities management experience in a retail/commercial setting.
• Strong financial/business acumen and attention to detail.

Responsibilities

• Become a trusted partner and SME for the Client.
• Oversee management of operations in cleaning, security, customer service, and maintenance for our site.
• Meet contractual obligations and delight customers by exceeding expectations.
• Provide exceptional customer service.
• Participate in regular meetings with Client and Stakeholders to report on KPI performance and issues.
• Ensure compliance with contract requirements and collaborate with stakeholders.
• Provide leadership, coaching, and inspiration to teams to deliver Assetlink Way.
• Identify opportunities to provide innovation and value-add for the client.
• Oversee all financials and budget and control the P&L.
• Identify problem areas and develop/implement strategies to address them.
• Undertake staff training and ensure OHS compliance.

Skills

Team leadership

Client relationship management

Communication skills

CALD awareness

OHS compliance

Financial acumen

Facilities management

Job description

About ASSETLINK

Established in 1993, Assetlink is an Australian owned facilities services provider with over 3,000 people serving over 1,200 customers in Australia and New Zealand. Specialising in the provision of standalone cleaning and security services or a tailored integrated solution, Assetlink support businesses to manage their assets and operations in the commercial, retail, aviation, health & aged care and mining sectors.

An exciting opportunity has become available for a professional, organised and customer focused Facilities Manager to work with one of Assetlink’s significant clients located in ACT. Canberra Centre is a shopping centre located in the northern section of the Canberra City and is the largest centre in ACT.

You will oversee and manage the operations of the cleaning, security, maintenance, and customer service teams and deliver an exceptionally high level of service.

What you will be doing:

• Become a trusted partner and subject matter expert (SME) for the Client
• Oversee the management of company operations in cleaning, security, customer service and maintenance for our site
• Meet our contractual obligations and delight our customers by exceeding their expectations
• Provide exceptional customer service
• Participate in regular meetings with the Client and Stakeholders to report on performance related KPI's and operational issues
• Ensure compliance with contract requirements and collaborate with all stakeholders.
• Provide strong leadership, coaching, mentoring and inspiration to your teams to deliver the Assetlink Way
• Identify opportunities to provide innovation and value-add for the client
• Oversee all financials/budget and control the P&L
• Identify any problem areas affecting your area of responsibility and develop, implement, and monitor appropriate strategies to address these issues
• Undertake staff training and ensure leadership and compliance with Occupational Health and Safety requirements

You will have:

• Passion and commitment to deliver customer service to the highest standard
• Experience in managing a team, performance management and employee relations experience
• Ability to give direction as well as being able to motivate your team
• Demonstrated Client relationship management experience
• Strong influencing skills and the capacity to deal with issues proactively
• Excellent communication and presentation skills both written and verbal
• Ability to lead in a Culturally and Linguistically Diverse Environment (CALD)
• Facilities management experience and a background within a retail/commercial environment
• Strong financial / business acumen and exceptional attention to detail
• High standards of personal grooming, presentation, and professional conduct
• Ability to work flexible hours to support your team and the client
• Competent computer skills are an absolute necessity
• Familiar with OHS practices and legislation

What we offer you:

• Reward and recognition incentives
• Attractive salary package
• Ongoing training and development
• A safe and supportive working environment
• Career development

This is an exciting position that represents a unique opportunity to make a difference by establishing an environment which fosters high morale, performance, ethical behaviour, and the general well-being of our team members.

If you are a highly motivated and enthusiastic individual with a commitment to providing excellent service, a safe environment and would like to be part of our award winning team – we would love to hear from you.

We are only able to consider candidates with full permanent Australian work rights.

Assetlink’s Diversity Commitment:

Assetlink is committed to maintaining, growing, and supporting our diverse and inclusive culture, by seeking and promoting diversity within each of our work sites. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTIQA, people with disabilities, women, and other diversity groups.

Currently, Assetlink is representative of around 80 nationalities, speaking 59 different languages. Assetlink recognises the benefits of diversity in creating amazing customer experiences, increasing productivity, and encouraging business growth.