Concierge Team Member

Assetlink; Melbourne; On-site; AUD 30,000 - 41,000; Part time

Benefits offered by this job

Reward and recognition incentives

Ongoing training and development

Safe and supportive working environm​?

Job summary

Assetlink is seeking a friendly Concierge Team Member to be the first point of contact for guests at our Epping Plaza site. You will greet visitors, answer queries, and deliver accurate information with a welcoming attitude.

Your role is to anticipate needs, resolve issues promptly, and create a positive first impression through outstanding service. We value energetic team players who thrive in a fast-paced environment, maintain high presentation standards, and build lasting guest relationships.

Qualifications

• Impeccable presentation and grooming required.
• Excellent verbal and written communication.
• 5-star customer service and a positive, enthusiastic personality.
• Ability to work in a dynamic, fast-paced environment.
• Ability to work across a 7-day week, including public holidays.
• Prior customer-facing, hospitality, retail or concierge experience preferred.
• Must have valid work rights in Australia.

Responsibilities

• Greet visitors and assist guests at the customer service desk.
• Provide accurate information and directions to guests.

Skills

Presentation

Customer service

Communication

Teamwork

Work rights Australia

Enthusiastic personality

Multitasking

Job description

About Assetlink

From humble beginnings, Assetlink has grown to a workforce of 2500 throughout Australia and abroad, providing a range of facilities management services. Our people are positive, customer-focused and committed to excellence.

CASUAL ROLES AVAILABLE!

The Role

The Concierge Team Member plays an integral role in the guest experience as you will be our client’s customers' first point of contact. The Concierge must meet and greet all visitors to the customer service desk with a helpful and welcoming attitude and create amazing first impressions by assisting the guests with queries and special requests.

The role is to provide accurate and correct information & directions, anticipate customer needs and act immediately to resolve complaints; consistently striving to delight the customer by going above and beyond.

We are looking for an energetic people person who enjoys interacting with customers and the ability to achieve a level of service that consistently meets and exceeds the expectations of our clients and their customers.

This role is based at our Epping Plaza site.

Role Requirements:

• Impeccable presentation and grooming
• 5-star customer service skills
• Have a positive and enthusiastic personality
• The ability to work in a dynamic, fast-paced environment, whilst maintaining composure
• Delivering outcomes of the highest quality
• Excellent verbal and written communication skills
• Ability to create lasting impressions and meaningful relationships
• An ability to work both independently and as part of a team
• Adequate flexibility and availability to work across a 7-day week, including Public Holidays
• Prior customer-facing customer service or hospitality, retail, hotel concierge experience is preferred
• Good knowledge of and a commitment to safe working practices
• Be physically fit to carry out standard duties and ability to work on your feet for lengthy periods
• Must have valid work rights in Australia

What we offer you:

• Reward and recognition incentives
• Ongoing training and development
• A safe and supportive working environment
• A family-oriented culture
• Free uniform

Assetlink’s Diversity Commitment

Assetlink is committed to maintaining, growing and supporting our diverse and inclusive culture, by seeking and promoting diversity within each of our work sites. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTQIA+, people with disabilities, women, and other diversity groups. Currently, Assetlink is representative of around 80 nationalities, speaking 59 different languages. Assetlink recognises the benefits of diversity in creating amazing customer experiences, increasing productivity and encouraging business growth.