Facilities Coordinator (Soft Services)

BGIS; City of Melbourne; On-site; AUD 85,000 - 95,000; Full time

Benefits offered by this job

Spot recognition vouchers

$2,000 employee referral bonus

Flare discounts across retailers

Job summary

BGIS is hiring a Soft Services Facilities Coordinator for Melbourne Tullamarine Airport, VIC. The role oversees day-to-day delivery of cleaning and soft services on-site, reporting to the Regional Services Manager in a fast-paced aviation environment.

Ideal candidates will have experience in soft services contract management, strong communication skills, and proficiency in CMMS and MS Office. The position offers full-time on-site employment with competitive salary and benefits at BGIS.

Qualifications

• Experience in cleaning or soft services contract management.
• Strong communication and customer service skills.
• Confident working with high-profile clients in a fast-paced environment.
• Proficiency with Microsoft Office Suite.
• Familiarity with CMMS.

Responsibilities

• Coordinate and oversee delivery of soft services (cleaning, pest control, grounds, waste).
• Manage consumables, chemical ordering, usage reconciliation, and supplier coordination.
• Conduct routine cleaning inspections, raise action items, and follow up.
• Facilitate BU meetings and prepare agendas/minutes.
• Prioritise and deliver month-end reporting requirements.
• Liaise with client reps, internal teams and vendors to exceed expectations.
• Use work order systems to track, allocate and report tasks.

Skills

Soft services management

Communication

Stakeholder engagement

Client management

Tools

CMMS

Microsoft Office

Job description

Job Description

Facilities Coordinator (Soft Services) – Melbourne Tullamarine Airport, VIC

Location: Melbourne Tullamarine Airport, VIC

Company: BGIS, Aviation Aligned Client

Employment Type: Full-Time, On-Site, Permanent

Salary: $85,000 Pro Rata plus Superannuation

About BGIS

BGIS is a global leader in integrated facilities management, delivering thoughtful, sustainable, and high-quality solutions across complex environments. Our work across aviation, government, healthcare, and utilities has been recognised through industry accolades, including being an FMA Industry Award for Excellence 2025 Finalist and an RICS 2025 Property / Facilities Management Team of the Year Nominee, reflecting our strong focus on safety, collaboration, and continuous improvement.

Purpose of the Role

BGIS is seeking a proactive Soft Services Facilities Coordinator to oversee the day-to-day delivery of cleaning and other soft services at one of Australia’s busiest aviation hubs. Reporting to the Regional Services Manager, this role ensures that high standards of cleanliness, compliance, and customer service are consistently achieved in a fast-paced, high-profile environment.

This position is ideal for someone with excellent communication skills, strong stakeholder engagement ability, and a background in managing soft services contracts.

Key Responsibilities

• Coordinate and oversee delivery of soft services including cleaning, pest control, gardens, grounds and waste management
• Manage consumables and chemical ordering, usage reconciliation, and supplier coordination
• Conduct and report on routine cleaning inspections, raising action items and ensuring follow-up
• Facilitate BU meetings and prepare agendas/minutes
• Prioritise and deliver month-end reporting requirements
• Liaise with client representatives, internal teams, and vendors to ensure expectations are exceeded
• Utilise work order management systems effectively to track, allocate, and report tasks

Education, Experience & Skills

Essential

• Experience in cleaning or soft services contract management
• Strong communication and customer service skills
• Confidence working with high-profile clients in a fast-paced environment
• Proficiency with Microsoft Office Suite
• Familiarity with Computerised Maintenance Management Systems (CMMS)

Desirable

• Background in facilities management within aviation, government, or large-scale commercial sites
• Experience managing third-party vendor relationships

Workplace Flexibility & Benefits

This position is full-time on-site at Melbourne Airport, with flexibility around start and finish times within core business hours. Free onsite parking is provided.

Why Join BGIS?

Key Benefits Include

• Spot recognition vouchers and $2,000 employee referral bonus.
• Access to Flare for discounts across retailers, energy, utilities & much more!
• Fitness Passport (access for you and your family to gyms and aquatic centres nationwide), employee discounts, and optional yearly paid flu vaccination vouchers
• Endorsed by Work180 as an employer of choice for women
• Recognised by WORK180 as a Top 5 Employer for career development opportunities
• Leadership programs – Future Leaders and Leadership Fundamentals
• Service recognition awards for milestone anniversaries
• Stretch RAP + Veteran Advocacy Group action
• 2 paid volunteer days annually

BGIS is an equal opportunity employer and we strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQIA individuals, and people from culturally diverse backgrounds.

Eligibility

Applicants must have full working rights in Australia.

Explore more opportunities at https://apac.bgis.com