Facilities Coordinator

Jones Lang LaSalle Incorporated; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

Jones Lang LaSalle (JLL) in Sydney is seeking a Facilities Coordinator with Audio Visual experience to support conference rooms and PoE lighting. You will ensure AV systems operate smoothly, coordinate room setups, and assist clients and cross-functional teams with technical issues.

Ideal candidates have 2 years in client service, familiarity with WebEx, PoE, and building automation, and strong troubleshooting skills.

Qualifications

• 2 years' experience in a client/customer service-oriented environment.
• Experience with Microsoft Office in an office environment.
• Familiarity with integrated AV systems.
• Familiarity with PoE technology.
• Strong working knowledge of video conferencing platforms (WebEx).
• Familiarity with PoE standards.
• Basic understanding of building automation and control systems.
• Electronics troubleshooting skills with ability to determine and localize problems.
• Ability to read and interpret technical drawings, wiring diagrams, and system schematics.

Responsibilities

• Provide white-glove technical support for internal and client meetings.
• Proactively monitor and manage conference room booking systems.
• Review standard setup specifications for meetings and conferences.
• Ensure proper setup of configurable rooms per specifications.
• Troubleshoot PoE gateways, drivers, sensors, switches/panels, and fixtures.
• Create and manage support tickets in ESP/ServiceNow.
• Maintain accurate as-built documentation and asset records.

Skills

Customer service

Office software

AV systems

PoE technology

WebEx

PoE standards

Building automation

Electronics troubleshooting

Technical drawings

Tools

ServiceNow

Cisco Webex

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Shaping the future of real estate for a better world! At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

What this opportunity involves: We are seeking a Facilities Coordinator with Audio Visual experience. This position is responsible for providing support for AV conference spaces, Power over Ethernet (PoE) lighting. The candidate will provide support to ensure functionality of all AV and PoE lighting, equipment, and spaces. This is a client-facing role requiring close collaboration with clients, their customers, and cross-functional technical teams.

Key Responsibilities

• Audio Visual Systems Support Provide white-glove technical support for internal and client customer meetings Demonstrate working knowledge of Cisco Webex Proactively monitor and manage conference room booking systems Review standard setup specifications for meetings and conferences Contact clients to ensure proper setup of configurable rooms per specifications (table layout, airwall operations, technology configuration including microphones and projection) Ensure cleanliness, temperature, and functionality of conference rooms Maintain conference room standards for signage, equipment, and seating Respond to client requests promptly and professionally
• PoE Lighting Systems Support and maintain PoE lighting Troubleshoot PoE gateways, drivers, sensors, switches/panels, and fixtures Perform routine and proactive testing to ensure functionality of equipment before use Monitor and manage lighting control systems and respond to sensor-related issues
• General Technical Support Perform electronics troubleshooting to determine and localize system problems Maintain audio/video devices and associated wiring Create and manage support tickets in Enterprise Service Platform (ESP/ServiceNow) Conduct daily walkthroughs to ensure smooth operation of smart building systems Maintain accurate as-built documentation and asset records Ensure consumables and attic stock are properly managed and available Organize maintenance or repair when required
• Documentation & Compliance Review and interpret as-built documentation Maintain equipment inventory and update asset management systems Follow established Standard Operating Procedures (SOPs) Document troubleshooting steps and resolutions in ticketing system

Sound like you?

This is what we’re looking for:

• 2 years' experience in a client/customer service-oriented environment
• Experience with Microsoft Office in an office environment
• Familiarity with integrated AV systems
• Familiarity with Power over Ethernet (PoE) technology
• Strong working knowledge of video conferencing platforms (WebEx)
• Familiarity with PoE standards
• Basic understanding of building automation and control systems
• Electronics troubleshooting skills with ability to determine and localize problems
• Ability to read and interpret technical drawings, wiring diagrams, and system schematics

What you can expect from us:

As an organization, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Location: On-site –North Sydney, NSW

Job reference number REQ524163

Job Tags: Hiring

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.