Facilities Coordinator

JLL; North Sydney Council; On-site; AUD 65,000 - 90,000; Full time

Job summary

JLL is seeking a Facilities Coordinator with Audio Visual experience to provide top-tier support for AV conference spaces and PoE lighting. The role involves ensuring rooms are set up per specifications, monitoring bookings, and collaborating with clients and technical teams.

Key requirements include familiarity with WebEx, PoE technology, and strong Microsoft Office skills. You will contribute to maintaining room standards and documenting systems while supporting daily operations in a

Qualifications

• 2 years' experience in client/customer service environment.
• Proficient with Microsoft Office in an office setting.
• Familiarity with integrated AV systems and PoE technology.
• Strong knowledge of video conferencing platforms (WebEx).
• Ability to read technical drawings and schematics.
• Experience using ServiceNow for ticketing.

Responsibilities

• Provide white-glove technical support for meetings.
• Monitor conference room booking systems.
• Ensure proper setup of rooms per specifications.
• Troubleshoot PoE lighting and AV equipment.
• Create and manage tickets in ServiceNow.
• Maintain conference room standards and cleanliness.

Skills

Client/customer service

PoE technology

WebEx

AV systems

Microsoft Office

Technical drawings

Tools

ServiceNow

WebEx software

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world!

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

What this opportunity involves

We are seeking a Facilities Coordinator with Audio Visual experience. This position is responsible for providing support for AV conference spaces, Power over Ethernet (PoE) lighting. The candidate will provide support to ensure functionality of all AV and PoE lighting, equipment, and spaces. This is a client-facing role requiring close collaboration with clients, their customers, and cross-functional technical teams.

Key Responsibilities include

• Provide white-glove technical support for internal and client customer meetings
• Demonstrate working knowledge of Cisco Webex
• Proactively monitor and manage conference room booking systems
• Review standard setup specifications for meetings and conferences
• Contact clients to ensure proper setup of configurable rooms per specifications (table layout, airwall operations, technology configuration including microphones and projection)
• Ensure cleanliness, temperature, and functionality of conference rooms
• Maintain conference room standards for signage, equipment, and seating
• Respond to client requests promptly and professionally
• Support and maintain PoE lighting
• Troubleshoot PoE gateways, drivers, sensors, switches/panels, and fixtures
• Perform routine and proactive testing to ensure functionality of equipment before use
• Monitor and manage lighting control systems and respond to sensor-related issues

General Technical Support

• Perform electronics troubleshooting to determine and localize system problems
• Maintain audio/video devices and associated wiring
• Create and manage support tickets in Enterprise Service Platform (ESP/ServiceNow)
• Conduct daily walkthroughs to ensure smooth operation of smart building systems
• Maintain accurate as-built documentation and asset records
• Ensure consumables and attic stock are properly managed and available
• Organize maintenance or repair when required

Documentation & Compliance

• Review and interpret as-built documentation
• Maintain equipment inventory and update asset management systems
• Document troubleshooting steps and resolutions in ticketing system

Sound like you? This is what we’re looking for

• 2 years' experience in a client/customer service-oriented environment
• Experience with Microsoft Office in an office environment
• Familiarity with integrated AV systems
• Familiarity with Power over Ethernet (PoE) technology
• Strong working knowledge of video conferencing platforms (WebEx)
• Familiarity with PoE standards
• Basic understanding of building automation and control systems
• Electronics troubleshooting skills with ability to determine and localize problems
• Ability to read and interpret technical drawings, wiring diagrams, and system schematics

What you can expect from us

As an organization, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Location

On-site –North Sydney, NSW