Facilities Coordinator

PICA Group; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Growth

Challenge

Belonging

Flexibility

Giving Back

PICA Perks

Job summary

PICA Group is hiring a Facilities Coordinator for the Miramar Building in Haymarket, Sydney. This front-of-house role is the first point of contact for residents, visitors and contractors, balancing inquiries with administration and day-to-day facilities coordination.

You'll report to the Area Manager and work closely with the on-site Building Manager in a busy onsite environment that values organisation, clear communication and reliability.

Qualifications

• Experience in a customer-facing, reception, administration or coordination role.
• Strong customer service and clear, professional communication.
• Ability to manage several competing requests without losing track of important tasks.
• Strong administrative accuracy and attention to detail.
• Practical judgment when resolving routine issues and knowing when to elevate.
• A reliable, collaborative approach with strong follow-through.

Responsibilities

• Welcome and assist residents, visitors, contractors and service providers.
• Respond to resident enquiries and communicate information clearly and professionally.
• Coordinate contractors and service providers, including access and follow-up.
• Manage parcels, building access administration and routine records.
• Support the Building Manager with day-to-day facilities activities and elevate issues when appropriate.

Skills

Customer service

Reception

Administration

Facilities coordination

Job description

Be the organised professional residents can rely on.

• Be the first point of contact for residents, visitors and contractors.
• Work closely with an on-site Building Manager in a hands-on role.
• Combine customer service, administration and day-to-day facilities coordination.

As one of Australia’s largest building management companies, we provide competitive remuneration and stability in a growing industry.

The impact you’ll have:

As the Facilities Coordinator at the Miramar Building in Haymarket, you’ll be the first person residents, visitors, contractors and service providers turn to for assistance.

You’ll also help keep the administration and day-to-day facilities coordination behind the building running smoothly. Reporting to the Area Manager and working closely with the on-site Building Manager, this is a varied role for someone who enjoys helping people, staying organised and following things through.

What you’ll do:

• Welcome and assist residents, visitors, contractors and service providers.
• Respond to resident enquiries and communicate information clearly and professionally.
• Coordinate contractors and service providers, including access and follow-up.
• Manage parcels, building access administration and routine records.
• Support the Building Manager with day-to-day facilities activities and elevate issues when appropriate.

This is a busy front-of-house environment. You’ll often be balancing resident enquiries, administration, contractors and unexpected requests at the same time.

What you’ll bring:

• Experience in a customer-facing, reception, administration or coordination role.
• Strong customer service and clear, professional communication.
• The ability to manage several competing requests without losing track of important tasks.
• Strong administrative accuracy and attention to detail.
• Practical judgment when resolving routine issues and knowing when to elevate.
• A reliable, collaborative approach with strong follow-through.

Experience in residential property, facilities, concierge or a similar environment would be helpful, but is not essential

Mandarin language skills are highly desirable.

The details:

• Location: Miramar Building, Haymarket
• Hours: 9.00 am to 6.00 pm
• Work arrangement: Fully onsite
• Reports to: Area Manager
• Works closely with: Building Manager

What’s in it for you:

At PICA Group, we want you to thrive. Here’s how we support you.

• Growth: Build broader experience across facilities, resident service and property operations.
• Challenge: Enjoy a varied role with changing priorities and practical problem‑solving.
• Belonging: Work closely with a supportive onsite team.
• Flexibility: Be part of a workplace that supports work life balance.
• Giving Back: Contribute to the communities PICA Group supports.
• PICA Perks: Discounts and wellbeing programs that support life inside and outside of work.

Who is PICA Group?

We’re Australia’s leading strata and property services provider, with a trusted network of specialists in strata and facilities management, property development, debt recovery and legal services. For more than 70 years, we’ve enhanced community living by caring for one of our customers’ most valuable assets, their home.

We're also proud to be officially recognised as a Great Place to Work®. Our employees recently participated in an external survey, and 91% of our employees said that PICA Group is a Great Place to Work™.

Who is BFMS?

At Building Facilities Management Solutions (BFMS), we are passionate about what we do and care for the properties we manage. With extensive hands‑on knowledge and experience in New South Wales, our managers can help improve efficiency and potentially lower operating costs and risks.

Everything we do is guided by our values: Say is Straight | Collaborate | Simplicity | Focus on Solutions | Delight the Customer| Get Things Done

You must have the right to live and work in this location to be considered for this opportunity.

At PICA we value diversity and encourage a speak up culture where our people bring their whole selves to work to enhance community living for all.