Assistant Strata Manager

The PICA Group; Australia; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Growth

Flexibility

Challenge

Belonging

PICA Perks

Job summary

The PICA Group is seeking an Assistant Strata Manager to support property owners and keep their communities running smoothly. You’ll respond to enquiries, prepare documents, support meetings, and coordinate with internal teams to help Strata Managers focus on client advice.

This role offers hybrid work options, training and a pathway to growth, and the chance to contribute to Australia’s leading strata and property services provider.

Qualifications

• Experience in administration and/or customer service is required.
• Technology proficiency with common office software (Outlook, Word, Excel, Teams).
• Ability to manage multiple tasks and meet deadlines with accuracy.

Responsibilities

• Respond to client enquiries with professionalism and follow through on resolution.
• Prepare and issue meeting notices, agendas, and minutes.
• Keep accurate records and support compliance and financial processes.
• Liaise with internal teams to coordinate repairs, maintenance, and contractor requests.
• Organise workloads to meet statutory deadlines and client expectations.

Skills

Administration

Customer service

Outlook

Word

Excel

Teams

Communication

Time management

Attention to detail

Tools

Outlook

Word

Excel

Teams

Job description

Make a difference supporting property owners every day

Build your skills with training and support

Enjoy variety across client service, compliance, and operations

As one of Australia’s largest strata management companies, we provide competitive remuneration and stability in a growing industry.

The impact you’ll have:

Our clients rely on us to manage their properties smoothly and professionally. As an Assistant Strata Manager with our QBS branch, you’ll play a vital role in keeping everything running behind the scenes. By responding to client enquiries, preparing documents, supporting meetings, and coordinating with internal teams, you’ll help deliver the service our clients expect, which allows our Strata Managers to focus on client advice. This role is essential to maintaining client satisfaction and ensuring statutory deadlines are met.

What you’ll do:

Every day is varied. One moment you’re answering client enquiries, the next you’re preparing minutes or chasing contractors. In this role you will:

• Respond to client enquiries with professionalism and follow through on resolution.
• Prepare and issue meeting notices, agendas, and minutes.
• Keep accurate records and support compliance and financial processes.
• Liaise with internal teams to coordinate repairs, maintenance, and contractor requests.
• Organise workloads to meet statutory deadlines and client expectations.

What you’ll bring:

• Experience in administration and/or customer service is required. Many successful ASMs join us from backgrounds such as real estate, finance, insurance, or other professional services.
• Technology proficiency: Confident with Outlook, Word, Excel, Teams, and able to pick up new systems quickly.
• Customer service skills: Respond quickly and professionally.
• Clear communication: Both written and verbal, with accuracy and professionalism.
• Organisation and time management: Prioritise tasks and meet multiple deadlines.
• Attention to detail: Maintain accuracy in records, documents, and financial tasks.
• A growth mindset: Willing to learn strata processes and progress your career.

What’s in it for you:

At PICA Group, we want you to thrive. Here’s how we support you.

• Growth : Gain training and career pathway options across PICA Group.
• Flexibility : Balance work and life with 50/50 hybrid options.
• Challenge : No two days are the same. Variety and deadlines will stretch your skills.
• Belonging : Join a supportive team where collaboration and relationships matter. Giving Back : Protect people’s homes and communities with the work you do.
• PICA Perks : Discounts and wellbeing programs that support life inside and outside of work.

Who is PICA Group?

We’re Australia’s leading strata and property services provider, with a trusted network of specialists in strata and facilities management, property development, debt recovery and legal services. For more than 70 years, we’ve enhanced community living by caring for one of our customers’ most valuable assets, their home.

We're also proud to be officially recognised as a great place to work. Our employees recently participated in an external survey, and 91% of our employees said that PICA Group is a Great Place to Work ! If you're looking for a workplace where you can grow, feel supported, deliver real value to customers, and help create a great place to work, then this could be the perfect role for you.

Everything we do is guided by our values: Say is Straight | Collaborate | Simplicity | Focus on Solutions | Delight the Customer| Get Things Done

You must have the right to live and work in this location to be considered for this opportunity.

It is PICA Group’s policy not to accept speculative CV’s from Agencies, unless the role has been released directly to the agency. Should we require any assistance from agencies on any roles a member of the Talent Acquisition team will contact agencies directly.