Assistant Strata Manager

PICA Group; City of Brisbane; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Growth opportunities

Hybrid work options

Team collaboration

Job summary

PICA Group is Australia’s leading strata and property services provider, trusted for decades to manage homes and communities. The Brisbane branch invites an Assistant Strata Manager who will support Strata Managers by responding to client enquiries, preparing documents, coordinating with internal teams, and ensuring deadlines are met.

You'll join a collaborative, growth-oriented environment that values belonging and work-life balance with hybrid options, ongoing training, and opportunities to

Qualifications

• Experience in administration and/or customer service is required.
• Proficiency with MS Office (Outlook, Word, Excel, Teams) and quick system adoption.
• Clear written and verbal communication with accuracy and professionalism.

Responsibilities

• Respond to client enquiries with professionalism and follow through on resolution.
• Prepare and issue meeting notices, agendas, and minutes.
• Keep accurate records and support compliance and financial processes.
• Liaise with internal teams to coordinate repairs, maintenance, and contractor requests.
• Organise workloads to meet statutory deadlines and client expectations.

Skills

Admin experience

Customer service

MS Office

Communication

Time management

Detail oriented

Growth mindset

Tools

Outlook

Word

Excel

Teams

Job description

The impact you’ll have:

Our clients rely on us to manage their properties smoothly and professionally. As an Assistant Strata Manager with our BCS Brisbane branch, you’ll play a vital role in keeping everything running behind the scenes. By responding to client enquiries, preparing documents, supporting meetings, and coordinating with internal teams, you’ll help deliver the service our clients expect, which allows our Strata Managers to focus on client advice. This role is essential to maintaining client satisfaction and ensuring statutory deadlines are met.

What you’ll do:

Every day is varied. One moment you’re answering client enquiries, the next you’re preparing minutes or chasing contractors. In this role you will:

• Respond to client enquiries with professionalism and follow through on resolution.
• Prepare and issue meeting notices, agendas, and minutes.
• Keep accurate records and support compliance and financial processes.
• Liaise with internal teams to coordinate repairs, maintenance, and contractor requests.
• Organise workloads to meet statutory deadlines and client expectations.

What you’ll bring:

• Experience in administration and/or customer service is required. Many successful ASMs join us from backgrounds such as real estate, finance, insurance, or other professional services.
• Technology proficiency: Confident with Outlook, Word, Excel, Teams, and able to pick up new systems quickly.
• Customer service skills: Respond quickly and professionally.
• Clear communication: Both written and verbal, with accuracy and professionalism.
• Organisation and time management: Prioritise tasks and meet multiple deadlines.
• Attention to detail: Maintain accuracy in records, documents, and financial tasks.
• A growth mindset: Willing to learn strata processes and progress your career.

What’s in it for you:

At PICA Group, we want you to thrive. Here’s how we support you.

• Growth: Gain training and career pathway options across PICA Group.
• Flexibility: Balance work and life with 50/50 hybrid options.
• Challenge: No two days are the same. Variety and deadlines will stretch your skills.
• Belonging: Join a supportive team where collaboration and relationships matter.
• Giving Back: Protect people’s homes and communities with the work you do.
• PICA Perks: Discounts and wellbeing programs that support life inside and outside of work.

Who is PICA Group?

We’re Australia’s leading strata and property services provider, with a trusted network of specialists in strata and facilities management, property development, debt recovery and legal services. For more than 70 years, we’ve enhanced community living by caring for one of our customers’ most valuable assets, their home.

We're also proud to be officially recognised as a great place to work. Our employees recently participated in an external survey, and 91% of our employees said that PICA Group is a Great Place to Work ! If you're looking for a workplace where you can grow, feel supported, deliver real value to customers, and help create a great place to work, then this could be the perfect role for you.

Everything we do is guided by our values:

Say is Straight | Collaborate | Simplicity | Focus on Solutions | Delight the Customer | Get Things Done

At PICA we value diversity and encourage a speak up culture where our people bring their whole selves to work to enhance community living for all.

For up-to-date information about PICA Group, visit us:

https://www.linkedin.com/company/prudential-investment-company-of-australia/mycompany/ https://picagroup.com.au/

You must have the right to live and work in this location to be considered for this opportunity.

It is PICA Group’s policy not to accept speculative CV’s from Agencies, unless the role has been released directly to the agency. Should we require any assistance from agencies on any roles a member of the Talent Acquisition team will contact agencies directly.