Facilities Access & Security Coordinator

Mackay Regional Council; Mackay Regional; On-site; AUD 87,000 - 89,000; Full time

Benefits offered by this job

Base salary

Superannuation 18%

Annual leave 4-5 weeks

9-day fortnight

Salary sacrificing

Lifestyle benefits

Career development

Learning & development

Employee Assistance Program

Health & wellbeing

Social clubs

Job summary

Mackay Regional Council is seeking a Facilities Access Control Officer to administer and oversee access control across our facilities portfolio. This permanent full-time role focuses on secure management of keys, access cards and electronic permissions while maintaining accurate records.

You will respond to access-related incidents, coordinate with contractors, and analyse system performance to improve reliability, security and operational efficiency.

Qualifications

• Experience in facilities operations, access control, security systems administration or a similar operational environment.
• Knowledge of access control systems and related technologies such as CCTV, alarm monitoring systems or Building Management Systems (BMS).
• Strong administration skills with the ability to maintain accurate records and manage competing priorities.
• Well-developed communication and stakeholder engagement skills.
• Demonstrated problem-solving skills and the ability to respond effectively to operational issues.
• Qualifications in Business Administration, Facilities Management or a related field (Certificate III preferred), or equivalent relevant experience.
• Current QLD C Class Driver Licence or equivalent.

Responsibilities

• Coordinating the issue, tracking and management of security keys, access cards and electronic access permissions.
• Processing access requests and maintaining accurate, audit-ready records.
• Monitoring access control systems and supporting the security of Council buildings and facilities.
• Investigating access-related issues, alarm activations and security incidents, and coordinating appropriate responses.
• Liaising with contractors, service providers and internal stakeholders to resolve access and security system matters.
• Analysing system performance and identifying opportunities to improve reliability, security and operational efficiency.

Skills

Facilities operations

Access control

CCTV

Alarm monitoring

Building Management Systems

Administration

Communication

Problem-solving

Driver Licence

Education

Certificate III in Business Administration/Facilities Management

Job description

Mackay Regional Council is seeking a Facilities Access Control Officer to administer and oversee access control across our facilities portfolio. This permanent full-time role focuses on secure management of keys, access cards and electronic permissions while maintaining accurate records.

You will respond to access-related incidents, coordinate with contractors, and analyse system performance to improve reliability, security and operational efficiency.