Facilitator

Healius Limited; City of Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flare Benefits platform

Health & financial benefits

Fitness Passport

Salary packaging options

Employee Assistance Program (EAP)

Discounted childcare

Online learning & development

Job summary

Healius is seeking a Facilitator to deliver high-quality training for pathology collectors across our national network. You will combine pathology expertise with facilitation skills to ensure safe, compliant and customer-focused learning experiences.

This role involves onboarding, upskilling staff, conducting competency assessments, developing a national curriculum, and maintaining records. Occasional travel to regional sites will be required, with opportunities to shape learning across

Qualifications

• Experience as a Pathology Collector.
• Certificate IV in Workplace Training & Assessment (TAE) is required.
• Strong people development skills and ability to train and coach others.
• Clear and confident communication, both written and verbal.
• Ability to work autonomously, manage priorities and travel between sites.

Responsibilities

• Facilitate engaging training sessions (virtual and face-to-face) to onboard, upskill and develop pathology collectors.
• Conduct competency assessments in line with National Certification Framework and NATA requirements.
• Coach and mentor coaches to ensure consistency in training and assessment.
• Contribute to the development and evolution of a national training curriculum.
• Maintain accurate training, assessment and competency records.
• Collaborate with Managers, Quality and Operations to align training with SOPs and regulatory requirements.
• Support ongoing improvement of training materials and delivery methods, including digital tools.

Skills

Pathology collection

Training & coaching

People development

Communication skills

Planning & organisation

MS Office

Travel flexibility

Initiative & accountability

Education

Certificate IV in Workplace Training & Assessment (TAE)

Tools

MS Office

Job description

Why You Will Be Excited About This Role

At Healius, we all have one thing in common – we are passionate about making a difference to the health of Australians. And right now, it is a pretty exciting time to join us, as we transform into a stronger, more agile organisation with a focus on creating excellent customer and patient experiences, smarter ways of working, and continuing our focus on being a great place to work.

You’ll join our Talent & Capability team within our People & Culture function and play a key role in shaping how our people learn, grow and deliver exceptional care. You’ll be at the heart of lifting capability and confidence for pathology collectors and coaches across our national network, helping to define what "great" looks like in both technical practice and customer service.

This is a role where your training experience will translate into real, organisation-wide impact. You’ll be a trusted expert and mentor, influencing the consistency, safety and quality of the care our patients receive every day. If you’re motivated by helping others succeed, enjoy building a strong learning culture and want to contribute to a purpose-driven organisation, you’ll find this role both meaningful and rewarding.

About Us

Healius has an expansive network of over 100 medical laboratories and 2000 patient collection centres operating across metropolitan, regional and remote Australia.

We provide 1 in every 3 pathology services in Australia, extending from exclusively servicing some of Australia’s largest and most complex private and public hospitals, to small Indigenous Australian communities.

This means that you will be working in a business large enough to offer you job stability & security, interstate mobility and the opportunity to fulfil your career ambitions.

What You Will Be Doing

As a Facilitator, you will deliver consistent, high-quality training and assessment that builds the capability, confidence and performance of pathology collectors and coaches across our network. You’ll combine your pathology expertise, facilitation skills and understanding of compliance to deliver safe, professional and customer-focused learning experiences.

• Facilitate engaging training sessions (virtual and face-to-face) to onboard, upskill and develop new and existing pathology collectors.


• Conduct competency assessments in line with the National Certification Framework and NATA requirements.


• Coach and mentor coaches, building confidence and consistency in how they train and assess collectors the Healius Way.


• Contribute to the development and ongoing evolution of a consistent national training curriculum.


• Maintain accurate training, assessment and competency records in line with quality and compliance standards.


• Work closely with Managers, Quality and Operations teams to ensure training aligns with SOPs, policies and regulatory requirements.


• Support continuous improvement of training materials and delivery methods, including refreshing content and leveraging digital tools where appropriate.

What Type Of Person Will Be Successful

To be successful in this role, you will be an experienced Pathology Collector who enjoys sharing your knowledge and has a genuine passion for developing others. You bring an engaging, empathetic facilitation style, strong professionalism and the ability to lead by example while maintaining high technical and quality standards.

This role will suit someone who approaches challenges with a solutions-focused mindset, is committed to continuously improving the learner experience, and is flexible to work across multiple sites and operational environments. Occasional travel to Adelaide, Regional Victoria and Interstate required from time to time.

You will ideally bring:

• Proven experience as a Pathology Collector (essential), with exposure to specialist collections such as Drug & Alcohol screening and/or Paediatrics highly regarded.


• Demonstrated experience training, coaching or developing others, with a Certificate IV in Workplace Training & Assessment (TAE)


• Strong people development skills, including the ability to provide constructive feedback and actively engage learners.


• Clear and confident communication skills, both written and verbal.


• Strong planning and organisational skills, with demonstrated ability to work autonomously and manage competing priorities.


• Confidence using technology, including MS Office and exposure to online or blended learning environments.


• Flexibility and willingness to travel between sites, including regional and interstate locations.


• Initiative and accountability to identify improvement opportunities and contribute to enhanced training outcomes.

We believe everyone leads, no matter what role they are in. Our ways of leading are the behaviours that we expect our people to embody and are: Customer Focused, Accountable, Collaborative, Credible & Resourceful.

Benefits, Perks And Wellbeing

At Healius, we offer a range of benefits designed to support your wellbeing, lifestyle and career, including:

• Access to retailer discounts and perks through the Flare Benefits platform


• Health and financial benefits, including access to Fitness Passport, corporate health insurance discounts, banking benefits, novated leasing and salary packaging options


• Free and confidential wellbeing support through our Employee Assistance Program (EAP)


• Discounted childcare and babysitting services via Kiddo


• Access to online learning, courses and development pathways to support your career growth

Our Commitment to Diversity and Inclusion

Healius is an equal opportunity employer committed to fair, inclusive and merit-based recruitment practices. We stive to build diverse teams that reflect the communities we serve, valuing people across different life stages, genders, cultural backgrounds, ages and professional experiences. All applicants are assessed equitably based on their ability to meet the requirements of the role.

Healius is part of the Commonwealth Government’s Veteran Employment Commitment (VEC) and has been recognised as a Veteran Employment Supporter. We encourage applications from veterans and candidates with Australian Defence Force (ADF) experience.