Facilitator

Healius; City of Melbourne; Hybrid; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Flare Benefits access

Health insurance discounts

Employee Assistance Program (EAP)

Discounted childcare

Online learning and development

Job summary

Healius is seeking an experienced Facilitator to deliver high‑quality training for pathology collectors across our national network. You will blend pathology expertise with facilitation skills to create safe, professional, customer‑focused learning experiences.

You will train virtually and in person, assess competency per national standards, mentor coaches and help evolve a consistent national curriculum, while maintaining accurate records and aligning with SOPs.

Qualifications

• Experience as pathology collector and training/coaching
• Certificate IV in Workplace Training & Assessment (TAE)
• Clear and confident communication, both written and verbal

Responsibilities

• Deliver engaging training sessions (virtual and face-to-face) to onboard and upskill pathology collectors
• Conduct competency assessments aligned with National Certification Framework and NATA requirements
• Coach and mentor coaches to ensure consistent training
• Contribute to development and evolution of a national training curriculum
• Maintain training records in line with quality and compliance standards
• Collaborate with managers and operations to align training with SOPs and regulatory requirements
• Support ongoing improvement of training materials and delivery methods using digital tools

Skills

Facilitation

Coaching

Communication

Training delivery

Digital tools

Education

TAE Certificate IV

Tools

MS Office

Job description

About Us

Healius has an expansive network of over 100 medical laboratories and 2000 patient collection centres operating across metropolitan, regional and remote Australia.

We provide 1 in every 3 pathology services in Australia, extending from exclusively servicing some of Australia’s largest and most complex private and public hospitals, to small Indigenous Australian communities.

This means that you will be working in a business large enough to offer you job stability & security, interstate mobility and the opportunity to fulfil your career ambitions.

What You Will Be Doing

As a Facilitator, you will deliver consistent, high-quality training and assessment that builds the capability, confidence and performance of pathology collectors and coaches across our network. You’ll combine your pathology expertise, facilitation skills and understanding of compliance to deliver safe, professional and customer‑focused learning experiences.

Key responsibilities include:

• Facilitate engaging training sessions (virtual and face‑to‑face) to onboard, upskill and develop new and existing pathology collectors.
• Conduct competency assessments in line with the National Certification Framework and NATA requirements.
• Coach and mentor coaches, building confidence and consistency in how they train and assess collectors the Healius Way.
• Contribute to the development and ongoing evolution of a consistent national training curriculum.
• Maintain accurate training, assessment and competency records in line with quality and compliance standards.
• Work closely with Managers, Quality and Operations teams to ensure training aligns with SOPs, policies and regulatory requirements.
• Support continuous improvement of training materials and delivery methods, including refreshing content and leveraging digital tools where appropriate.

What Type of Person Will Be Successful

To be successful in this role, you will be an experienced Pathology Collector who enjoys sharing your knowledge and has a genuine passion for developing others. You bring an engaging, empathetic facilitation style, strong professionalism and the ability to lead by example while maintaining high technical and quality standards.

This role will suit someone who approaches challenges with a solutions‑focused mindset, is committed to continuously improving the learner experience, and is flexible to work across multiple sites and operational environments. Occasional travel to Adelaide, Regional Victoria and Interstate required from time to time.

You will ideally bring:

• Proven experience as a Pathology Collector (essential), with exposure to specialist collections such as Drug & Alcohol screening and/or Paediatrics highly regarded.
• Demonstrated experience training, coaching or developing others, with a Certificate IV in Workplace Training & Assessment (TAE)
• Strong people development skills, including the ability to provide constructive feedback and actively engage learners.
• Clear and confident communication skills, both written and verbal.
• Strong planning and organisational skills, with demonstrated ability to work autonomously and manage competing priorities.
• Confidence using technology, including MS Office and exposure to online or blended learning environments.
• Flexibility and willingness to travel between sites, including regional and interstate locations.
• Initiative and accountability to identify improvement opportunities and contribute to enhanced training outcomes.

We believe everyone leads, no matter what role they are in. Our ways of leading are the behaviours that we expect our people to embody and are:Customer Focused, Accountable, Collaborative, Credible & Resourceful.

Benefits, Perks and Wellbeing

At Healius, we offer a range of benefits designed to support your wellbeing, lifestyle and career, including:

• Access to retailer discounts and perks through the Flare Benefits platform
• Health and financial benefits, including access to Fitness Passport, corporate health insurance discounts, banking benefits, novated leasing and salary packaging options
• Free and confidential wellbeing support through our Employee Assistance Program (EAP)
• Discounted childcare and babysitting services via Kiddo
• Access to online learning, courses and development pathways to support your career growth

Our Commitment to Diversity and Inclusion

Healius is an equal opportunity employer committed to fair, inclusive and merit‑based recruitment practices. We stive to build diverse teams that reflect the communities we serve, valuing people across different life stages, genders, cultural backgrounds, ages and professional experiences. All applicants are assessed equitably based on their ability to meet the requirements of the role.

Healius is part of the Commonwealth Government’s Veteran Employment Commitment (VEC) and has been recognised as a Veteran Employment Supporter. We encourage applications from veterans and candidates with Australian Defence Force (ADF) experience.