F&B Attendant: Flexible Hours & Memorable Guest Experiences

Ovolo Hotels Group; Brisbane; Hybrid; AUD 38,000 - 54,000; Part time

Benefits offered by this job

Telstra discounts

Flexible hours

Career development

Job summary

Telstra is hiring a Part Time Customer Service & Sales Consultant in Brisbane. You will assist customers with product selection, service activation and basic troubleshooting, delivering friendly, solution-focused service and driving store performance.

You will stay up-to-date with Telstra products, provide guidance, and work with the team to meet sales targets while maintaining a welcoming environment for customers and colleagues alike.

Qualifications

• Great Communication Skills
• Solution-Oriented Approach
• Sales Drive to meet KPIs
• Passion for Learning and development
• Resilience and Positivity
• Customer-Facing Experience preferred but not required

Responsibilities

• Provide frontline customer support with product selection and service activation
• Troubleshoot basic issues and guide customers to solutions
• Meet or exceed sales targets and KPIs while maintaining customer satisfaction
• Collaborate with store team to create a welcoming environment and achieve goals
• Stay up-to-date with Telstra products and services
• Deliver exceptional customer experiences and maintain retail standards

Skills

Communication

Customer service

Sales drive

Solution-oriented

Learning mindset

Resilience

Job description

Telstra Retail: Part Time Customer Service & Sales Consultant

Employment Type Permanent, Closing Date 29 Oct :59pm

Location BRISBANE ICON

As a Retail Consultant, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues. You will create positive experiences through effective communication and adherence to retail standards. This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Hourly Rate: $33.33 per hour
• Penalties: Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.
• Plus 12% Superannuation
• Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedIn Learning, and develop your career with the Future Ready program designed to build on your skills and prepare you for your next step.
• Flexibility: We offer flexible working hours and a supportive approach to parental leave.
• Recognition & Rewards: Benefit from performance rewards and a range of recognition programs to celebrate your success.
• Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.

Is It You We’re Looking For?

• Great Communication Skills: You’re a natural at connecting with people and making their day better.
• Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity: You have a can‑do attitude, even when things get busy.
• Customer‑Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!