External Works Officer

Department of Transport and Planning; Victoria; On-site; AUD 90,000 - 120,000; Full time

Job summary

Department of Transport and Planning in Victoria is seeking an External Works Officer to support triage, processing and administration of external works on the arterial road network. You will help manage compliance, maintain registers and reporting, and assist authorisations by external parties and councils.

This role requires customer-focused service, strong Microsoft Office 365 skills and a valid Victorian driver's licence, with opportunities to improve processes and work with diverse

Qualifications

• Experience in customer service in a technical field.
• Experience using Microsoft Office 365.
• Victorian Driver's license (mandatory).

Responsibilities

• Triage, process, track and administer external works on the arterial road network.
• Support compliance processes, maintain project registers and reporting.
• Assist with authorisation of works by external parties and councils.
• Provide clear advice and approval documentation to customers and stakeholders.

Skills

Customer service

Stakeholder relations

Process improvement

Adaptability

Tools

Microsoft Office 365

Job description

About Us

We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace. We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.

About the role

The External Works Officer supports the triage, processing, tracking and administration of external works on the arterial road network. The role helps manage compliance processes, maintains project registers and reporting, and supports the authorisation of works by external parties and councils. The role assesses applications and determines the appropriate authorisation pathway, provides clear advice and approval documentation, and guides customers and stakeholders through the external works process. It also tracks project status and upcoming tasks, supports team administration, and identifies opportunities to improve processes and procedures.

What we’re looking for (Selection Criteria)

You’re someone who:

• Puts customers and stakeholders at the centre of their work, understanding their needs and delivering responsive, high-quality outcomes.
• Builds positive stakeholder relationships, connects people and teams, and constructively resolves issues to achieve shared outcomes.
• Demonstrates sound business awareness, recognising how processes and policies affect the work area and identifying potential gaps or conflicts.
• Looks for opportunities to improve services and processes, contributes ideas and maintains quality, even under pressure.
• is adaptable, resilient and collaborative, embracing new ideas, developing skills and supporting others to achieve team goals.

Qualifications and experience

• Experience in customer service in a technical field
• Experience using Microsoft office 365
• Victorian Drivers license (mandatory)

Pre-employment checks and employment conditions

Relevant pre-employment screening and reference checks will be required. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position. Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

Redeployees

If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy.

Important Information

If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us. We're here to support you.

Applications close at 11.59pm on Sunday, 13th September 2026.