External Communications Lead — Media & Reputation

Qantas; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Jetstar in Melbourne CBD is seeking an External Communications Adviser to protect and enhance Jetstar's reputation through proactive and reactive communications. You will manage media enquiries, draft releases and create external content, collaborating with Jetstar and Qantas teams to deliver compelling stories across Australia and New Zealand.

You will coordinate media events, support crisis communications, and build strong media relationships to keep Jetstar in the conversation for the right

Qualifications

• Exceptional writing, editing and storytelling abilities.
• Proven media relations experience in a corporate environment.
• Ability to build trusted relationships with journalists and senior leaders.
• Strong organisational and stakeholder management skills.

Responsibilities

• Manage media enquiries and draft timely responses with journalist relationships.
• Draft media releases and communications materials for announcements and initiatives.
• Develop external content: key messages, FAQs, web copy, social media, briefing notes.
• Collaborate with SME and stakeholders to create content for diverse audiences.
• Source stories across the business to highlight the Jetstar brand and coordinate media engagement.
• Work with Jetstar and Qantas comms teams on Group-wide announcements and initiatives.
• Build and maintain strong media relationships to enhance Jetstar’s profile.
• Provide media event support, including launches, milestones, and new routes or fleet entries.
• Assist crisis and issues management with senior leaders and media monitoring.

Skills

Writing skills

Media relations

Stakeholder engagement

Storytelling

Project management

Education

Tertiary qualification in Communications/PR

Job description

Jetstar in Melbourne CBD is seeking an External Communications Adviser to protect and enhance Jetstar's reputation through proactive and reactive communications. You will manage media enquiries, draft releases and create external content, collaborating with Jetstar and Qantas teams to deliver compelling stories across Australia and New Zealand.

You will coordinate media events, support crisis communications, and build strong media relationships to keep Jetstar in the conversation for the right