External Communications Advisor

Qantas; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Jetstar in Melbourne CBD is seeking an External Communications Adviser to protect and enhance Jetstar's reputation through proactive and reactive communications. You will manage media enquiries, draft releases and create external content, collaborating with Jetstar and Qantas teams to deliver compelling stories across Australia and New Zealand.

You will coordinate media events, support crisis communications, and build strong media relationships to keep Jetstar in the conversation for the right

Qualifications

• Exceptional writing, editing and storytelling abilities.
• Proven media relations experience in a corporate environment.
• Ability to build trusted relationships with journalists and senior leaders.
• Strong organisational and stakeholder management skills.

Responsibilities

• Manage media enquiries and draft timely responses with journalist relationships.
• Draft media releases and communications materials for announcements and initiatives.
• Develop external content: key messages, FAQs, web copy, social media, briefing notes.
• Collaborate with SME and stakeholders to create content for diverse audiences.
• Source stories across the business to highlight the Jetstar brand and coordinate media engagement.
• Work with Jetstar and Qantas comms teams on Group-wide announcements and initiatives.
• Build and maintain strong media relationships to enhance Jetstar’s profile.
• Provide media event support, including launches, milestones, and new routes or fleet entries.
• Assist crisis and issues management with senior leaders and media monitoring.

Skills

Writing skills

Media relations

Stakeholder engagement

Storytelling

Project management

Education

Tertiary qualification in Communications/PR

Job description

• Help shape and protect the reputation of one of Australia's most recognised brands
• Play a part in delivering strategic communications and media engagement across Jetstar
• Permanent position based at our Melbourne CBD

Love travel and passionate about all things aviation. You’re in the right place. At Jetstar, you get to takeoff at work, and in life.

As a team, we’re lucky we get to do both for a living – and we want you to be part of where we go next. Helping our teammates soar is what we’re all about. And with a new fleet of state-of-the-art aircraft, plus new routes being added, the sky’s the limit.

Takeoff with your next opportunity

We are currently recruiting an External Communications Adviser to help protect and enhance Jetstar’s reputation through the delivery of proactive and reactive communications.

You’ll work on proactive and reactive media across Australia and New Zealand, building strong relationships with journalists and keeping Jetstar in the conversation for all the right reasons. You’ll find great stories across the business, working with our people and customers to showcase what makes Jetstar special. You’ll deliver exciting, high-impact communications campaigns and media events, support crisis communications, and coordinate media monitoring, reporting and our communication tools and assets, partnering closely with the Jetstar and Qantas Communications teams and senior leaders.

As our External Communications Adviser, your focus will include:

• Managing media enquiries, preparing timely and high-quality responses while building positive relationships with journalists.
• Drafting media releases and communications materials supporting key business announcements and initiatives.
• Developing engaging external content including key messages, FAQs, web copy, social media content and briefing notes.
• Partnering with subject matter experts and stakeholders across the business to create content for diverse audiences and channels.
• Finding stories across the business that highlight the Jetstar brand, and working with media to bring them to life.
• Collaborating closely with Jetstar and Qantas communications teams to support Group-wide announcements and strategic initiatives.
• Building and maintaining strong media relationships to enhance Jetstar's brand profile.
• Provide communications and logistical support for media events, launches and major milestones, including new routes, fleet additions and inaugural flights.
• Support crisis and issues management, working with senior leaders to protect and strengthen Jetstar's reputation, while managing media monitoring, stakeholder communications and reporting.

About You

• 3+ years' experience in External Communications, Media Relations, Public Affairs or a similar communications role within a large corporate environment.
• Exceptional writing, editing and storytelling skills, with the ability to simplify complex information into clear, engaging communications.
• Hands on prior media relations expertise, including reputation management, and issues management
• Proven ability to build trusted relationships with journalists, media contacts, senior leaders and key stakeholders.
• Excellent organisational, project management and stakeholder engagement skills, with the ability to manage competing priorities in a fast-paced environment.
• Relevant tertiary qualifications in Communications, Journalism, Public Relations, Marketing or a related discipline.

Your Life At Jetstar Is Unlike Any Other

Put the craft in aircraft: There’s a new fleet of A321LR NEO’s waiting for your arrival. Beyond Jetstar, our teams get exposure to projects related to the Qantas Group’s A320/1, B787 and A321 Freighters.

Live the travel dream: You and your nominated travel companions can takeoff more with our famous Qantas Group Staff Travel discount.

Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar.

There’s a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to takeoff with us. If you have support or access requirements, just reach out and let us know what you need.

We’re Jetstar. Let’s takeoff together

We can’t wait to hear from you. Applications close 26th November 2026