External Communications Advisor

Qantas Group; Melbourne; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Staff Travel Discount

Job summary

Jetstar Airways Pty Ltd in Melbourne is seeking an External Communications Adviser to protect and enhance the Jetstar brand. You will manage media enquiries, craft high‑quality statements and drive proactive communications across Australia and New Zealand.

You will build relationships with journalists, coordinate content for diverse audiences and support crisis management with senior leaders. This is a permanent, full‑time role based in Melbourne CBD with opportunities to shape strategic

Qualifications

• 3+ years' experience in External Communications, Media Relations or Public Affairs in a large corporate environment.
• Exceptional writing, editing and storytelling skills to simplify complex information.
• Hands-on media relations experience with reputation and issues management.
• Proven ability to build trusted relationships with journalists, leaders and stakeholders.
• Strong organisational and project management skills in fast-paced settings.

Responsibilities

• Managing media enquiries and producing timely, high-quality responses for journalists.
• Drafting media releases and communications materials for key announcements.
• Developing external content including key messages, FAQs, web copy and social content.
• Partnering with subject matter experts to create content for diverse audiences.
• Identifying stories across the business and coordinating media coverage.
• Collaborating with Jetstar and Qantas comms teams on group-wide initiatives.
• Building lasting media relationships to enhance brand profile.
• Providing communications and logistical support for media events and launches.
• Supporting crisis and issues management with senior leaders.

Skills

External communications

Media relations

Writing & storytelling

Stakeholder engagement

Project management

Education

Tertiary qualifications in Communications, Journalism, Public Relations, Marketing

Tools

Crisis communications

Media monitoring

Job description

• Business Function: Corporate Affairs & Communications
• Parent Business Function: Corporate & Support Functions
• Time Type: Full time
• Worker Sub-Type: Permanent
• Entity: Jetstar Airways Pty Ltd

Company Description

We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.

Impressive numbers? What's even more impressive is the team of extraordinary people taking off together day in day out, flight after flight.

Our people are the real jet stars!

Job Description

• Help shape and protect the reputation of one of Australia's most recognised brands
• Play a part in delivering strategic communications and media engagement across Jetstar
• Permanent position based at our Melbourne CBD

Love travel and passionate about all things aviation. You’re in the right place. At Jetstar, you get to takeoff at work, and in life.

As a team, we’re lucky we get to do both for a living – and we want you to be part of where we go next. Helping our teammates soar is what we’re all about. And with a new fleet of state-of-the‑art aircraft, plus new routes being added, the sky’s the limit.

Takeoff with your next opportunity

We are currently recruiting an External Communications Adviser to help protect and enhance Jetstar’s reputation through the delivery of proactive and reactive communications.

You’ll work on proactive and reactive media across Australia and New Zealand, building strong relationships with journalists and keeping Jetstar in the conversation for all the right reasons. You’ll find great stories across the business, working with our people and customers to showcase what makes Jetstar special. You’ll deliver exciting, high‑impact communications campaigns and media events, support crisis communications, and coordinate media monitoring, reporting and our communication tools and assets, partnering closely with the Jetstar and Qantas Communications teams and senior leaders.

As our External Communications Adviser, your focus will include:

• Managing media enquiries, preparing timely and high‑quality responses while building positive relationships with journalists.
• Drafting media releases and communications materials supporting key business announcements and initiatives.
• Developing engaging external content including key messages, FAQs, web copy, social media content and briefing notes.
• Partnering with subject matter experts and stakeholders across the business to create content for diverse audiences and channels.
• Finding stories across the business that highlight the Jetstar brand, and working with media to bring them to life.
• Collaborating closely with Jetstar and Qantas communications teams to support Group‑wide announcements and strategic initiatives.
• Building and maintaining strong media relationships to enhance Jetstar's brand profile.
• Provide communications and logistical support for media events, launches and major milestones, including new routes, fleet additions and inaugural flights.
• Support crisis and issues management, working with senior leaders to protect and strengthen Jetstar's reputation, while managing media monitoring, stakeholder communications and reporting.

About You

• 3+ years' experience in External Communications, Media Relations, Public Affairs or a similar communications role within a large corporate environment.
• Exceptional writing, editing and storytelling skills, with the ability to simplify complex information into clear, engaging communications.
• Hands on prior media relations expertise, including reputation management, and issues management
• Proven ability to build trusted relationships with journalists, media contacts, senior leaders and key stakeholders.
• Excellent organisational, project management and stakeholder engagement skills, with the ability to manage competing priorities in a fast‑paced environment.
• Relevant tertiary qualifications in Communications, Journalism, Public Relations, Marketing or a related discipline.

Your Life At Jetstar Is Unlike Any Other

Put the craft in aircraft: There’s a new fleet of A321LR NEO’s waiting for your arrival. Beyond Jetstar, our teams get exposure to projects related to the Qantas Group’s A320/1, B787 and A321 Freighters.

Live the travel dream: You and your nominated travel companions can takeoff more with our famous Qantas Group Staff Travel discount.

Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar.

There’s a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to takeoff with us. If you have support or access requirements, just reach out and let us know what you need.

We’re Jetstar. Let’s takeoff together

Applications close 26th November 2026