External Communications Advisor – Shape Jetstar’s Brand

Jetstar Airways Pty Ltd; Melbourne; On-site; AUD 85,000 - 125,000; Full time

Job summary

Jetstar Airways Pty Ltd in Melbourne is seeking an External Communications Adviser to protect and enhance Jetstar’s reputation through proactive and reactive communications. You will handle media, develop external content, and partner with leaders to tell compelling stories across Australia and New Zealand.

You’ll manage media inquiries, draft releases, support crisis management and coordinate with Jetstar and Qantas teams on group-wide announcements.

Qualifications

• 3+ years' experience in External Communications, Media Relations, Public Affairs or a similar role in a large corporate environment.
• Exceptional writing, editing and storytelling skills with the ability to simplify complex information.
• Hands-on media relations expertise including reputation and issues management.
• Proven ability to build trusted relationships with journalists, leaders and stakeholders.
• Excellent organisational and project management skills with strong stakeholder engagement.
• Relevant tertiary qualifications in Communications, Journalism, PR, Marketing or related discipline.

Responsibilities

• Managing media enquiries and providing timely, high-quality responses while building journalist relationships.
• Drafting media releases and communications materials for key announcements and initiatives.
• Developing external content including messages, FAQs, web copy and social media content.
• Partnering with subject matter experts to create content for diverse audiences and channels.
• Finding stories across the business to highlight the Jetstar brand with media.
• Collaborating with Jetstar and Qantas teams on group-wide announcements and initiatives.
• Building and maintaining strong media relationships to enhance Jetstar's profile.
• Providing communications and logistical support for media events, launches and milestones.
• Supporting crisis and issues management with senior leaders and monitoring.

Skills

Writing

Media relations

Storytelling

Relationship building

Project management

Stakeholder engagement

Education

Bachelor's degree in Communications/Journalism/Public Relations/Marketing

Job description

Jetstar Airways Pty Ltd in Melbourne is seeking an External Communications Adviser to protect and enhance Jetstar’s reputation through proactive and reactive communications. You will handle media, develop external content, and partner with leaders to tell compelling stories across Australia and New Zealand.

You’ll manage media inquiries, draft releases, support crisis management and coordinate with Jetstar and Qantas teams on group-wide announcements.