Resident Experience Lead for Connected Communities

APT Residential LLC; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Apt.Residential is seeking an experienced Resident Experience Manager to lead day-to-day resident experience and community engagement across our Build to Rent portfolio in Australia. The role begins February 2027 and reports to the Property Manager, focusing on communications, events and overall resident experience.

You will anticipate residents’ needs, build relationships, and translate feedback into improvements, working with Property, Facilities, Leasing, Marketing and Operations teams to

Qualifications

• Experience in resident or customer experience, community management, hospitality, property operations or a similar service-focused role.
• Experience within Build to Rent, hospitality, student accommodation or another high-quality residential environment is preferred.
• Exceptional customer service, relationship-building and communication skills.
• Confidence managing resident concerns and sensitive or challenging situations.
• Strong organisational, problem-solving and event coordination skills.
• A proactive, solutions-focused approach and the ability to manage competing priorities.
• Confidence working collaboratively across teams and with external service providers.
• Relevant qualifications are advantageous but not essential.

Responsibilities

• Take ownership of the resident experience, ensuring consistently high standards of service throughout the resident journey.
• Build trusted relationships with residents and proactively understand their needs, expectations and experiences.
• Take ownership of the resident events and community engagement program, planning and delivering engaging events and activations from concept through to execution.
• Manage resident communications, including operational updates, event promotions and community notices.
• Coordinate resident feedback, concerns and complaints with empathy, professionalism and appropriate follow-through.
• Work with Property, Facilities, Leasing, Marketing and Operations teams to improve resident services and manage disruption.
• Activate shared amenities and community spaces to encourage connection and engagement.
• Build partnerships with local businesses and service providers that add value for residents.
• Monitor and report on resident satisfaction, engagement, feedback, event participation and retention trends.

Skills

Resident experience

Hospitality

Community management

Event coordination

Education

Relevant qualifications

Job description

Apt.Residential is seeking an experienced Resident Experience Manager to lead day-to-day resident experience and community engagement across our Build to Rent portfolio in Australia. The role begins February 2027 and reports to the Property Manager, focusing on communications, events and overall resident experience.

You will anticipate residents’ needs, build relationships, and translate feedback into improvements, working with Property, Facilities, Leasing, Marketing and Operations teams to