Expiation Notices Specialist — Customer-Centric Advisor

Federal Government client (agency undisclosed); Adelaide; On-site; AUD 60,000 - 80,000; Full time

Job summary

The Australian Federal Government agency is seeking a confident Customer Service Officer to join a busy expiation notices team in Adelaide. You will interact with a wide range of people by phone, email and online channels to provide accurate information and support compliance with policies and procedures.

You will interpret legislation to resolve enquiries, process expiation notices efficiently and maintain high-quality service in a high-volume environment.

Qualifications

• Experience in a high-volume call centre or customer service environment.
• Strong verbal and written communication skills.
• Excellent attention to detail and accuracy.

Responsibilities

• Provide accurate information and assistance to the public while supporting expiation notices processing.
• Deliver high-quality customer service via telephone, email and online channels.
• Respond to enquiries in line with applicable legislation and procedures.
• Assess and process expiation notices accurately and efficiently.

Skills

Call centre experience

Customer service

Verbal communication

Written communication

Attention to detail

Job description

The Australian Federal Government agency is seeking a confident Customer Service Officer to join a busy expiation notices team in Adelaide. You will interact with a wide range of people by phone, email and online channels to provide accurate information and support compliance with policies and procedures.

You will interpret legislation to resolve enquiries, process expiation notices efficiently and maintain high-quality service in a high-volume environment.