Expiation Notice Officer

Federal Government client (agency undisclosed); Adelaide; On-site; AUD 60,000 - 80,000; Full time

Job summary

The Australian Federal Government agency is seeking a confident Customer Service Officer to join a busy expiation notices team in Adelaide. You will interact with a wide range of people by phone, email and online channels to provide accurate information and support compliance with policies and procedures.

You will interpret legislation to resolve enquiries, process expiation notices efficiently and maintain high-quality service in a high-volume environment.

Qualifications

• Experience in a high-volume call centre or customer service environment.
• Strong verbal and written communication skills.
• Excellent attention to detail and accuracy.

Responsibilities

• Provide accurate information and assistance to the public while supporting expiation notices processing.
• Deliver high-quality customer service via telephone, email and online channels.
• Respond to enquiries in line with applicable legislation and procedures.
• Assess and process expiation notices accurately and efficiently.

Skills

Call centre experience

Customer service

Verbal communication

Written communication

Attention to detail

Job description

The role will suit someone who is confident communicating with a wide range of people, comfortable working in a high-volume call centre environment and able to interpret policies, procedures and legislation to provide accurate advice.

Key responsibilities

• Working within a busy Expiation Notice team, you will be responsible for providing accurate information and assistance to members of the public while supporting the administration and processing of expiation notices.
• Provide high-quality customer service and assistance to members of the public via telephone, email and online communication.
• Respond to customer enquiries and correspondence in accordance with relevant legislation, policies and procedures.
• Assess and process expiation notices accurately and efficiently.

What you need

• Previous call centre or high-volume customer service experience.
• Excellent verbal and written communication skills.
• Strong attention to detail and a high level of accuracy.