客服代表

Bluetti; Sydney; Sur place; AUD 52 000 - 70 000; Plein temps

Résumé du poste

Bluetti is seeking a customer service coordinator in Sydney to respond to calls, answer enquiries, and resolve issues promptly. You will explain products and policies to help customers make informed decisions, log feedback, and coordinate with technical teams as needed.

Responsibilities include handling warranty services, coordinating with installation partners for Home ESS projects, and processing government rebate applications while maintaining accurate records.

Qualifications

• Previous experience in a call centre or phone-based customer service role; technical troubleshooting experience is a plus.

Responsabilités

• Respond to customer calls, answer enquiries, and resolve issues.
• Clearly explain products, services, and policies to help customers make informed decisions.
• Manage customer complaints, provide suitable solutions, and escape to the technical team when necessary while coordinating communication.
• Log customer complaints, enquiries, and feedback for follow-up and service improvement.
• Handle warranty-related services, including repairs, returns, and exchanges.
• Work with the technical support team to assist customers with product usage issues.
• Manage Home ESS leads and coordinate with installation partners for installations.
• Process government rebate applications, issue invoices, schedule installations, and follow up on payments.
• Maintain accurate and comprehensive records of Home ESS leads and projects.

Connaissances

Fluent English

Strong project coordination

Customer service mindset

Teamwork

Work under pressure

Organised work style

Description du poste

• Respond to customer calls, answer enquiries, and resolve issues.
• Clearly explain products, services, and policies to help customers make informed decisions.
• Manage customer complaints, provide suitable solutions, and escape to the technical team when necessary while coordinating communication.
• Log customer complaints, enquiries, and feedback for follow-up and service improvement.
• Handle warranty-related services, including repairs, returns, and exchanges.
• Work with the technical support team to assist customers with product usage issues.
• Manage Home ESS leads and coordinate with installation partners for installations.
• Process government rebate applications, issue invoices, schedule installations, and follow up on payments.
• Maintain accurate and comprehensive records of Home ESS leads and projects.

Qualifications

• Previous experience in a call centre or phone-based customer service role; technical troubleshooting experience is a plus.

Required Skills

• Strong project coordination skills, customer service mindset, sense of responsibility, teamwork, and ability to execute tasks effectively.
• Ability to work under pressure and a genuine passion for customer service.
• Fluent spoken and written English.
• Preference for someone who is organised and maintains order in their work style.