Experienced Shift Leader

SmartRecruiters, Inc.; Caboolture; Hybrid; AUD 52,000 - 65,000; Full time

Job summary

SmartRecruiters, Inc. is seeking an enthusiastic Shift Leader to join our franchise team in Caboolture, Queensland. You will oversee daily shift operations, lead a motivated staff, and ensure high standards of customer service.

This role involves scheduling, training, stock checks, food safety compliance, handling customer inquiries, and contributing to process improvements in a fast-paced environment.

Qualifications

• Proven leadership or supervisory experience in fast-paced environments.
• Outstanding customer service track record.
• Food Safety Supervisor certificate or willingness to obtain.
• Responsible Service of Alcohol certificate or willingness to complete.
• Strong communication and interpersonal skills.
• Ability to manage shifts and schedules.

Responsibilities

• Oversee and coordinate daily shift operations, ensuring efficient service and high-quality standards.
• Lead, motivate, and support team members to achieve goals.
• Manage staff schedules and allocate tasks to optimise productivity.
• Ensure compliance with food safety regulations and company policies.
• Handle customer inquiries, feedback, and complaints professionally.
• Monitor inventory levels and assist with stock management.
• Maintain a clean, organised, and safe work environment.
• Assist in training new team members and providing ongoing coaching.
• Collaborate with management to implement new initiatives and improve operational processes.
• Prepare and submit accurate shift reports and other relevant documentation.

Skills

Leadership

Customer Service

Communication

Problem-Solving

Shift Flexibility

Education

Food Safety Supervisor certificate

Responsible Service of Alcohol certificate

Tools

Scheduling software

Job description

We are seeking an enthusiastic and experienced Shift Leader to join our franchise team.

As a Shift Leader, you will play a crucial role in ensuring smooth daily operations, maintaining high standards of customer service, and leading a team of dedicated staff members.

• Oversee and coordinate daily shift operations, ensuring efficient service and high-quality standards
• Lead, motivate, and support team members to achieve individual and collective goals
• Manage staff schedules and allocate tasks effectively to optimise productivity
• Ensure compliance with food safety regulations and company policies
• Handle customer inquiries, feedback, and complaints professionally and efficiently
• Monitor inventory levels and assist with stock management
• Maintain a clean, organised, and safe work environment
• Assist in training new team members and providing ongoing coaching to existing staff
• Collaborate with management to implement new initiatives and improve operational processes
• Prepare and submit accurate shift reports and other relevant documentation

Qualifications

• Proven leadership or supervisory experience in a fast-paced environment, preferably in the food service or retail sector
• Demonstrated track record of providing outstanding customer service
• Food Safety Supervisor certificate (or willingness to obtain)
• Responsible Service of Alcohol certification (or willingness to complete the course)
• Strong communication and interpersonal skills with the ability to lead and motivate a team
• Excellent problem-solving abilities and decision-making skills
• Flexibility to work various shifts, including evenings and weekends
• Basic computer literacy for managing schedules, reports, and other administrative tasks
• Ability to work well under pressure and maintain a positive attitude in a fast-paced environment
• Commitment to maintaining high standards of cleanliness and organisation