Part-Time Receptionist

Michael Page; Brisbane; On-site; AUD 69,000 - 79,000; Part time

Benefits offered by this job

On-site parking

Job summary

Michael Page is recruiting for an experienced Receptionist/Administrator in Bowen Hills for a part-time, 3-day-a-week role with potential extra hours during peak periods.

The position involves welcoming patients, handling calls and emails, scheduling appointments, managing billing, and ensuring privacy compliance within a specialist healthcare practice. On-site parking is available.

Qualifications

• Experience in receptionist, administration or medical administration roles.
• Strong organisational skills with competing priorities.
• Excellent communication and interpersonal abilities.

Responsibilities

• Welcoming patients and visitors with excellent service.
• Managing calls, emails, and patient enquiries.
• Coordinating and scheduling appointments.
• Liaising with patients, specialists, healthcare providers, insurers and others.
• Preparing clinic and theatre schedules.
• Coordinating patient documentation and paperwork.
• Maintaining accurate patient records with privacy compliance.
• Processing patient billing and payments.
• Handling invoicing for private, DVA, and third-party insurers.
• Supporting reconciliations and administrative reporting.

Skills

Customer service

Administrative support

Scheduling

Communication

Privacy compliance

Billing and payments

Tools

Xestro Practice Management Software

Heidi AI

Job description

• Inner City location with on-site parking

About Our Client

Our client is a highly regarded specialist healthcare practice based in Bowen Hills, recognised for its commitment to outstanding patient care, professionalism, and innovation. Due to continued growth, they are seeking an experienced and proactive Receptionist / Administrator to join their team on a part-time basis.

This is an excellent opportunity for someone seeking a stable three-day-per-week position, with the flexibility to work additional hours during peak periods, annual leave coverage, and busy holiday seasons.

Job Description

• Welcoming patients and visitors and delivering exceptional customer service
• Managing incoming phone calls, emails, and patient enquiries
• Coordinating and scheduling appointments
• Liaising with patients, specialists, healthcare providers, insurers, and other key stakeholders
• Supporting patients throughout their treatment journey
• Preparing clinic and theatre schedules
• Coordinating patient documentation and surgical paperwork
• Maintaining accurate patient records while ensuring privacy and compliance requirements are met
• Processing patient billing and payments
• Managing invoicing for private patients, DVA clients, and third-party insurers
• Assisting with reconciliations and administrative reporting
• Using practice management software to maintain records and support clinic operations
• Supporting the use of healthcare technology and AI-driven administrative tools

The Successful Applicant

• Previous experience in a receptionist, administration, or medical administration role
• Strong organisational skills with the ability to manage competing priorities
• Excellent communication and interpersonal skills
• A professional, patient-focused approach
• High attention to detail and accuracy
• Ability to work independently while contributing positively to a collaborative team environment
• A proactive attitude with a willingness to take ownership and initiative

Highly Regarded

• Experience within a specialist medical practice
• Experience managing appointments, referrals, billing, and patient administration
• Exposure to surgical, procedural, or pain management environments
• Experience using Xestro Practice Management Software
• Experience using Heidi AI or similar healthcare technology platforms

What's on Offer

• PART TIME permanent role working 3 days per week
• Opportunity for additional hours during annual leave coverage, holiday periods, and peak clinic demand
• Initial 3-month contract with strong potential to extend or transition into a permanent position
• Prorata salary of $69k-$79k, depending on experience
• Convenient Bowen Hills location with on-site parking
• Opportunity to join a growing specialist healthcare practice with a supportive team culture
• Diverse and rewarding role where no two days are the same