Experienced Medical Receptionist

PHN; Central Coast; Remote; AUD 30,000 - 39,000; Full time

Job summary

Central Coast Region Administration is seeking an experienced and reliable Medical Receptionist to join our team on a casual basis, providing front-desk service to patients and administrative support to clinicians.

Experience using Best Practice is essential. The role includes greeting patients, managing appointments, processing billing, Medicare submissions, and supporting staff while maintaining confidentiality and smooth daily operations.

Qualifications

• Experience using Best Practice is essential.
• Prior experience in a medical reception role is preferred.

Responsibilities

• Greet and assist patients in a professional and friendly manner.
• Manage appointment bookings, cancellations, and recalls using Best Practice.
• Answer and direct phone calls promptly and courteously.
• Process patient billing, including EFTPOS, Medicare, and private payments.
• Handle Medicare claims and online submissions.
• Maintain accurate patient records and update details in the system.
• Manage incoming and outgoing correspondence (emails, faxes, mail).
• Support doctors and nursing staff with administrative tasks.
• Ensure the reception area is clean, organised, and welcoming.

Skills

Reception duties

Customer service

Tools

Best Practice

Job description

Central Coast Region Administration - Support Casual Employment Applications close 01/01/2027

We are seeking an experienced and reliable Medical Receptionist to join our team on a casual basis. The successful candidate will play a key role in ensuring the smooth day-to-day operation of the practice, providing exceptional front-desk service to patients and administrative support to clinicians.

Experience using Best Practice is essential.

Key Responsibilities

• Greet and assist patients in a professional and friendly manner


• Manage appointment bookings, cancellations, and recalls using Best Practice


• Answer and direct phone calls promptly and courteously


• Process patient billing, including EFTPOS, Medicare, and private payments


• Handle Medicare claims and online submissions


• Maintain accurate patient records and update details in the system


• manage incoming and outgoing correspondence (emails, faxes, mail)


• Support doctors and nursing staff with administrative tasks


• Ensure the reception area is clean, organised, and welcoming


• Maintain confidentiality and comply with privacy regulations