Events Floor Manager (Full-Time)

Hilton; Sydney; On-site; AUD 70,000 - 95,000; Full time

Job summary

Hilton seeks an Floor Manager – Event Operations in Sydney to coordinate with guests and the Events team, ensuring flawless execution of functions with optimal resource use. You will lead Event Operations Supervisors, Team Leaders and F&B attendants, delegating tasks and ensuring precise setups.

You will supervise floor plans, room layouts, and service areas, while coaching staff, maintaining QA/HACCP standards, and guaranteeing guest-focused service at all times.

Qualifications

• 2-4 years in a managerial position in a 4/5-star category hotel.
• Good English skills, both written and verbal to meet business needs.
• Familiar with computer systems.
• Motivated and committed, approaching tasks with enthusiasm and willingness to learn.
• Flexible and responsive to changing requirements, including duties as assigned.
• Strong leadership, people management and training skills.
• Guest oriented with ability to exceed service standards.
• Knowledge of service, cost control in F&B and labour controls.
• RSA Certification valid.

Responsibilities

• Coordinate between guests and the Events team to execute functions per client instructions.
• Direct and supervise Event Operations Supervisors, Team Leaders and F&B Attendants.
• Interpret floor plans and Event Orders; position furniture and stations accordingly.
• Direct setup of rooms, tables, buffets, coffee stations, and service areas per orders.
• Ensure timely set ups and maintain cleanliness to meet Event Orders.
• Train and coach team members; sign off Job Skills Checklists as skills are gained.
• Ensure adequate staffing and match team members to skill levels.
• Maintain high quality products and adherence to QA and HACCP guidelines.
• Manage storage and handling of incoming products; communicate amendments to departments.

Skills

Event operations management

Team leadership

Guest service orientation

Planning & logistics

Food & beverage knowledge

RSA certification

Job description

Job Identification: 208230

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

As a Floor Manager – Event Operations, your main focus will be to co-ordinate between the guests and the Events team to ensure all functions are carried out as per the client’s instructions with an efficient use of resources and technical equipment. You will hold overall responsibility for managing all Event Operations Supervisors, Team Leaders and Food & Beverage Attendants.

• Interpret floor plans and Event Orders and direct team members and assist in placing furniture in position according to function type and number of guests.

• Direct and assist set up of rooms according to Event Orders and function requirements including tables, chairs, table settings, buffets, coffee stations, water stations.

• Direct and assist placing of air walls, dance floors and stages according to communication from Event Services, Event Orders and Floor plans.

• Ensure strict time constraints for set ups are met.

• Check set ups and cleanliness prior to the commencement of functions to ensure function rooms meet and exceed requirements as per Event Orders.

• Enact changes to set ups as instructed by clients.

• Assist in training and coaching all team members in all aspects of the job and signing off Job Skills Checklists as skills are acquired.

• Ensure adequate staffing for each function and match team members assigned according to their skill level and ability

• Ensure that only outstanding and the highest quality products are served.

• Work in your assigned area, adhering to QA and HACCP guidelines and ensuring minimisation of spoilage and waste.

• Ensure correct handling, quality control and storage of all incoming products

• Look after the client and is responsible for having all amendments signed by the relevant contact person and communicated to other relevant departments

What are we looking for?

An Event Floor Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• 2-4 years in a managerial position in a 4 / 5-star category hotel.

• Good English skills, both written and verbal to meet business needs.

• Familiar with computer systems.

• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.

• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.

• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.

• Strong leadership, people management and training skills.

• Guest oriented and able to confidently build and exceed service standards.

• Thorough knowledge of service, cost control in F&B and labour controls

• Strong interpersonal skills and attention to details.

• Hold and maintain a valid Responsible Service of Alcohol (RSA) Certification

• Outgoing personality and willing to work for long hours.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.