Food & Beverage Supervisor | Aperture

Capella Sydney; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Complimentary meals during shifts

Hotel and group booking discounts

LinkedIn training courses

Employee assistance programme (EAP)

Birthday leave

Growth and advancement opportunities

Job summary

Capella Sydney seeks a Food and Beverage Supervisor to uphold Forbes standards and deliver exceptional guest experiences in a luxury setting. You will oversee daily operations, lead a team and collaborate with culinary and service colleagues to ensure flawless dining.

Ideal candidates have a hospitality qualification, experience in a similar role, strong English communication, and must be available for a rotating 7-day roster. Australian working rights are required.

Qualifications

• General Education Certificate or Diploma in Hospitality Management preferred.
• Previous experience in a similar role is advantageous.
• Familiarity with restaurant systems such as Symphony or Seven Rooms.
• Exceptional communication skills and strong guest relations.
• Strong command of written and spoken English.
• Available to work on a rotating roster across a 7-day operation.
• Valid working rights in Australia.

Responsibilities

• Uphold Forbes standards with attention to detail, intuitive service, and genuine hospitality.
• Oversee daily operations to ensure seamless service and presentation reflecting luxury.
• Lead and inspire a team to provide an elevated guest experience from warm welcomes to personalised touches.
• Collaborate with culinary and service teams to ensure an exceptional and consistent dining experience.
• Train and mentor team members, fostering a culture of excellence and continuous improvement.
• Maintain compliance with health, safety and hygiene regulations.
• Greet and welcome guests, manage dining reservations and seating assignments.
• Be the champion in menu knowledge and provide stellar recommendations and pairings.
• Analyse guest feedback and provide strategic direction to improve overall rating.
• Mentor and guide team growth and manage short- to long-term goals for welfare.
• Conduct pre-service shift briefings when needed and ensure opening/closing checklists are completed.

Job description

Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest. Our destinations are designed by renowned architects from around the world. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.

Nestled in the heart of Sydney, Capella Sydney offers discreet luxury within the golden sandstone walls of a heritage building. An urban oasis where modern elegance meets historical charm, the hotel is home to meticulously curated artworks and interiors that celebrate Australia’s stunning panorama. Located steps from the city’s most iconic landmarks, Capella Sydney is an extraordinary embodiment of crafted hospitality that encapsulates an immersive cultural experience with unparallelled sophistication and style.

Aperture by Capella

The first venue to emerge from the reimagined Farrer Place foyer, Aperture occupies the magical, light-filled space at the heart of Capella Sydney where the magnitude of the storied site and its transformation is on display. Resting beneath the mesmerising floral dance of 'Meadow' by DRIFT, Aperture welcomes guests from sunrise to sunset, 7 days a week to experience a sensorial showcase of art, nature and cuisine.

Position Summary

Step into the world of refined hospitality as a Food and Beverage Supervisor. This role is perfect for a passionate and service-driven professional who thrives in delivering an exceptional experience while upholding the highest Forbes and five-star service standards.

The Role

Uphold Forbes standards, ensuring attention to detail, intuitive service, and genuine hospitality.

Oversee the daily operations, ensuring seamless service and presentation that reflects luxury and excellence.

Lead and inspire a team to provide an elevated guest experience, from warm welcomes to personalised touches.

Work closely with the culinary and service teams to ensure an exceptional and consistent dining experience.

Train and mentor team members, fostering a culture of excellence and continuous improvement.

Maintain compliance with health, safety, and hygiene regulations, ensuring the highest standards of cleanliness.

Greets and welcomes guests entering the restaurant. The individual is responsible for taking dining reservations, assigning and seating guests at the table.

Be the Champion in menu knowledge of the restaurant and delivers stellar recommendations and food-beverage pairings to enhance guests' dining experience.

Analyze guest feedback from direct feedback, comment card or any online reviews and providing strategic direction to continuously improve overall rating.

Mentor and guide individual team members' growth and identify short to long-term goals to achieve and ensure high colleague engagement and welfare.

Conducts the pre-service shift briefing in the absence of the Assistant Manager/Manager.

Ensure all opening and closing checklists are properly completed each day.

Talent Profile

A General Education Certificate or Diploma in Hospitality Management with a focus on Restaurant Management is preferred.

Previous experience in a similar role is an advantage.

Familiarity with restaurant systems such as Symphony or Seven Rooms.

Exceptional communication skills paired with a passion for guest relations.

Strong command of written and spoken English.

Available to work on a rotating roster (early mornings, weekends, and public holidays) across a 7-day operation.

Valid working rights in Australia.

What you will receive with Capella Sydney

Join a vibrant and nurturing workplace.

Work in elegantly designed areas while enjoying amenities in a historic building.

Benefit from online LinkedIn training courses aimed at your personal and professional growth.

Savour complimentary meals during your shifts.

Enjoy discounts for hotels and group bookings.

An employee assistance programme (EAP) offering confidential counselling and support.

Celebrate your birthday with special leave.

Embrace opportunities for growth and advancement within the organisation.

We appreciate your understanding that we will only be able to contact shortlisted candidates.