Restaurant Host & Section Waiter (Breakfast)

Capella Sydney; Sydney; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Complimentary meals on duty

Uniform provided and laundered

Career progression opportunities

Learning and development opportunities

Employee wellbeing initiatives

Competitive remuneration and hotel福利

Job summary

Capella Sydney, a luxury hotel set in a heritage-listed building, seeks a friendly Restaurant Host to welcome breakfast guests and manage reservations with care. You will deliver personalised, intuitive service, take orders, seat guests, and collaborate with culinary and service teams to ensure a seamless dining experience across outlets.

Excellent spoken and written English, a passion for hospitality, and the ability to multitask in a fast-paced environment are essential.

Qualifications

• Previous experience in a restaurant, luxury hotel or premium hospitality venue.
• Experience as a Restaurant Host or Food & Beverage Attendant is highly regarded.
• Genuine passion for hospitality and guest experiences.
• Strong communication and interpersonal skills with a friendly, engaging personality.
• Excellent spoken and written English.

Responsibilities

• Deliver personalised, intuitive and engaging service that exceeds guest expectations.
• Welcome guests warmly and professionally, ensuring a seamless arrival and departure experience.
• Take food and beverage orders accurately and deliver service in a professional and timely manner.
• Deliver personalised, intuitive and engaging service that exceeds guest expectations and creates memorable dining experiences.
• Manage reservations, waitlists, guest preferences and seating arrangements for breakfast operations.
• Build genuine guest connections by anticipating needs and recognising returning guests whenever possible.
• Maintain extensive knowledge of food and beverage offerings, dietary requirements, hotel facilities and current promotions.
• Present menus confidently, answer guest enquiries and make appropriate recommendations to enhance the guest experience.

Skills

Guest focus

Communication

Multitasking

Teamwork

English proficiency

Job description

Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.

Capella Sydney is the culmination of a stunning transformation of the heritage-listed Department of Education sandstone building, into a luxury hotel that will welcome guests and patrons alike into the impressive building for the first time in history. Delivering a guest experience unlike any other paired with lavish amenities, magnificent architecture and refined interiors, Capella Sydney will become the ultimate destination hotel for both local and international guests alike, establishing it as one of the finest hotels in the world.

Be the first point of contact for our breakfast guests, delivering warm welcomes, managing reservations and seating arrangements, and creating memorable experiences through genuine and personalised service.

Support service delivery across our luxury dining venues, providing attentive and professional food and beverage service while ensuring every guest enjoys an exceptional Capella experience.

The Role

Deliver personalised, intuitive and engaging service that exceeds guest expectations and creates memorable dining experiences.

Welcome guests warmly and professionally, ensuring a seamless arrival and departure experience.

Take food and beverage orders accurately and deliver service in a professional and timely manner.

Deliver personalised, intuitive and engaging service that exceeds guest expectations and creates memorable dining experiences.

Manage reservations, waitlists, guest preferences and seating arrangements for breakfast operations.

Build genuine guest connections by anticipating needs and recognising returning guests whenever possible.

Maintain extensive knowledge of food and beverage offerings, dietary requirements, hotel facilities and current promotions.

Present menus confidently, answer guest enquiries and make appropriate recommendations to enhance the guest experience.

Take food and beverage orders accurately and deliver service in a professional and timely manner.

Work collaboratively with culinary and service teams to ensure smooth daily operations across the outlets.

Handle guest feedback and service recovery situations with professionalism, empathy and confidence.

Maintain exceptional presentation standards of dining areas, service stations and reception spaces.

Assist with opening and closing procedures, setup and preparation for daily operations.

Uphold Forbes Travel Guide standards and Capella service philosophy in every guest interaction.

Talent Profile

Previous experience in a restaurant, luxury hotel, premium hospitality venue or similar environment.

Experience as a Restaurant Host, Food & Beverage Attendant, Waitperson or Guest Service professional is highly regarded.

A genuine passion for hospitality and creating exceptional guest experiences.

Outstanding communication and interpersonal skills with a friendly and engaging personality.

Professional presentation and strong attention to detail.

Ability to multitask and remain calm in a fast-paced environment.

Strong teamwork skills and a positive, can-do attitude.

Availability to work early mornings, weekends and public holidays.

Excellent spoken and written English.

Working with Capella Sydney

• Join one of Australia's most prestigious luxury hospitality brands.
• Work within beautifully crafted spaces in a landmark heritage-listed building.
• Complimentary meals while on duty.
• Full uniform provided and laundered.
• Excellent learning and development opportunities.
• Career progression opportunities within Capella Hotels and Resorts.
• Employee recognition and wellbeing initiatives.
• Supportive and collaborative team culture.
• Competitive remuneration and hotel benefits.