Event Parking Control Room Operator

Melbourne Park; City of Melbourne; On-site; AUD 39,000 - 50,000; Part time

Benefits offered by this job

Family & Carers leave

Sonder wellbeing support

Event tickets program

Mystery Guest access

Onsite parking

Diversity and inclusion education

Job summary

Melbourne Park is seeking a Car Park Control Room Operator for a casual on-site role in Melbourne, VIC. You will monitor car park operations, coordinate attendants and field teams, and support safe ingress and egress during events.

You are customer-focused, calm under pressure and able to maintain logs and incident records. Prior experience in event, transport or parking operations is preferred, with strong communication and teamwork.

Qualifications

• Experience in a customer service-facing role, ideally within an event, transport, parking or operational environment.
• The ability to remain calm, composed and decisive during incidents and periods of high demand.
• Strong communication and interpersonal skills, with the ability to confidently engage with customers, field teams and stakeholders.
• Strong attention to detail and the ability to accurately maintain operational logs, records and incident reports.
• A proactive approach to identifying issues, managing risks and escalating matters appropriately.
• The ability to work collaboratively as part of a team in a dynamic environment where priorities can change quickly.

Responsibilities

• Monitor car park operations for hazards, incidents, congestion, access issues and emerging risks, escalating matters as required.
• Coordinate parking attendants and field teams in response to changing operational conditions and event requirements.
• Support safe and efficient event ingress, egress and peak operational periods across the precinct.
• Maintain clear and effective radio communication with field teams, supervisors and key stakeholders, providing timely operational updates and direction.
• Respond to customer and operational enquiries, triage issues and coordinate appropriate resolutions.
• Monitor operational systems, cameras and communications, while maintaining accurate logs, incident records and shift handovers.

Skills

Customer service

Calm under pressure

Communication skills

Attention to detail

Proactive risk management

Team collaboration

Job description

Melbourne Park is seeking a Car Park Control Room Operator for a casual on-site role in Melbourne, VIC. You will monitor car park operations, coordinate attendants and field teams, and support safe ingress and egress during events.

You are customer-focused, calm under pressure and able to maintain logs and incident records. Prior experience in event, transport or parking operations is preferred, with strong communication and teamwork.