Event Manager

Tasmania; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Navan in Sydney seeks an experienced Event Manager to deliver top-tier events for key clients. You will manage end-to-end delivery from brief to on-site execution, including venue, travel, and delegate coordination, ensuring ROI and client objectives are met.

The role requires 5+ years in event planning, strong fare/ticketing knowledge, and proficiency in Cvent and GDS systems. You will collaborate with teams to maintain budgets, report on outcomes, and support global travel programs.

Qualifications

• Minimum of five years of event planning experience.
• Fare and ticketing knowledge including various fare types.
• Professional oral and written communication skills.
• MS Office skills (Excel, Word, PowerPoint) and tech aptitude.
• Ability to multitask and resolve urgent matters quickly.
• Empathetic with professional attitude.
• Experience in hyper-growth environments.
• Strong understanding of event/delegate management software (Cvent).
• 5+ years of GDS experience preferred.
• Independent thinker and resourceful problem solver.
• Proven track record in client/account relationships.
• Strong customer service skills.
• Reliable and flexible with non-traditional shifts.
• Interest in travel and knowledge of world geography.

Responsibilities

• Provide end-to-end event delivery from brief to on-site execution and post-event reconciliation.
• Manage supplier contracts, RFPs, and preferred partner programs to maximise value.
• Handle delegate registration, communications, rooming lists, and travel coordination.
• Input data into internal software systems and maintain accurate records.
• Negotiate fares with suppliers and terms.
• Assist travellers with travel support before, during, and after travel.
• Work with clients to meet program objectives and outcomes.
• Maintain thorough project documentation and compliance.
• Oversee budgets, profitability, invoicing, and reporting.
• Support Team Lead and Managers.

Skills

Event planning

Fare/Ticketing knowledge

Communication skills

MS Office

Cvent

GDS experience

Account management

Customer service

Multitasking

Travel knowledge

Problem solving

Tools

Cvent

Job description

Job Description

The purpose of the role is to provide the highest possible level of Event Management to key clients, Operations Manager, Team Leads and the Events Team overall. You will develop relationships across all areas of Navan sharing best in class market knowledge of Events and Event Travel and thus supporting clients' key objectives in arranging events. You'll ensure maximum revenue generation in all areas of Navan Event while always ensuring significant return on investment to the client.

What you'll do

• Provide end-to-end event delivery, managing events from initial brief through to on-site execution and post-event reconciliation, covering venue sourcing, accommodation, meeting space, food and beverage, audiovisual requirements, and delegate logistics.


• Effective supplier & contract management by conducting competitive RFP processes, negotiate favourable rates and concessions, manage supplier contracts, and leverage preferred partner programmes to maximise value and cost savings.


• Execute delegate & registration management supporting delegate registration, attendee communications, rooming lists, travel coordination and event technology platforms to deliver a seamless participant experience.


• Create group and individual reservations and accurately input data into internal software system.


• Negotiate best fares with suppliers as well as flexible terms and conditions


• Assist our travellers with best-in-class personalised travel support, by helping them resolve issues before, during, and after travel. This may require helping with basic cancellations, changes, and updates to hotel, flight, car, and/or rail bookings.


• Work closely with client contacts to understand and meet program objectives/outcomes.


• Identifies clients' measures of critical success factors for project


• Maintains thorough project documentation to ensure contract and documentation policy compliance (i.e., service agreements, SLAs, etc.)


• Troubleshoot issues by regularly referring to our agent tools for guidelines on how to best assist the traveller.


• Financial & operational oversight, developing and manage event budgets, monitor profitability, oversee invoicing and reconciliation, ensure compliance with client requirements, and provide comprehensive event reporting and debriefs.


• Participate in regular team meetings to ensure you are up to date on new product launches, industry updates and exciting team initiatives and programs


• Constantly improve your industry and platform knowledge so we continue to set the standard for best-in-class event managers


• Training in Navan/R&M Systems


• Support Team Lead & Managers

About the Employer

Your impact will improve the lives of business travelers, travel managers, and finance leaders alike.

About the Candidate

• A minimum of five years of event planning experience


• Excellent fare and ticketing knowledge including Published, Net, Group, and NDC fares


• Professional oral and written communication skills required


• Proficient MS Excel, Word, and PowerPoint skills along with the technical aptitude to learn newtechnology


• Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible.


• An empathetic disposition with the ability to always maintain a professional attitude


• Experience and ability to adapt and thrive in a hyper-growth environment


• Excellent understanding of event/delegate management software (Cvent)


• 5+ years of GDS experience preferred


• An independent thinker who can use available resources to troubleshoot issues and resolve customer inquiries.


• Prior successful experience in developing and maintaining key client and Account Manager/Account Executive relationships


• Proven record with strong customer service skills


• Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings, and weekends)


• An interest in travel with a basic understanding of world geography