EV Charging Systems Support Engineer

Micro-Star International; Sydney; Sur place; AUD 75 000 - 110 000; Plein temps

Résumé du poste

MSI is seeking a Technical Support Engineer for EV charging to join our Australian team, providing technical and application support for EV charging solutions. You will serve as the technical liaison between MSI, overseas FAEs, customers, and global R&D teams, resolving hardware, firmware, and backend integration issues.

You will develop documentation, deliver product training, support sales activities with demonstrations, and collect market feedback to guide future product strategies.

Qualifications

• Bachelor's degree or higher in Electrical Engineering, Electronics, Mechatronics or related discipline.
• 1–3 years in technical support, field applications engineering or similar customer-facing role.
• Experience supporting industrial control equipment or electromechanical systems.

Responsabilités

• Respond to technical enquiries from overseas FAEs and customers with timely guidance.
• Gather site feedback and collaborate with R&D and product teams to improve the product.
• Investigate and resolve EV charging system issues including hardware, firmware, and backend integration.
• Develop technical documentation and training materials; deliver technical presentations to customers and internal teams.
• Support sales with technical presentations, demos, and application guidance; share market feedback with R&D.

Connaissances

Analytical, problem-solving & Troubles

Presentation & communication skills

Cross-cultural communication

Technical training material creation

Formation

Bachelor's degree or higher in Electrical Engineering, Electronics, Mechatronics

Description du poste

MSI is seeking a Technical Support Engineer for EV charging to join our Australian team, providing technical and application support for EV charging solutions. You will serve as the technical liaison between MSI, overseas FAEs, customers, and global R&D teams, resolving hardware, firmware, and backend integration issues.

You will develop documentation, deliver product training, support sales activities with demonstrations, and collect market feedback to guide future product strategies.