Learning Management System Manager

Capability HR; North Sydney Council; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Flexible working

Career development

Inclusive culture

Learning technology focus

Job summary

Capability HR is seeking an experienced Learning Management System (LMS) Manager to oversee the administration, governance and continuous improvement of our enterprise learning platform, supporting a large and diverse workforce.

You will work with Learning, Talent and Compliance to ensure compliance training, accurate reporting and a positive user experience while driving system enhancements.

This full-time role offers flexible working arrangements within a collaborative People & Culture team.

Qualifications

• Demonstrated experience administering an enterprise LMS.
• Strong understanding of learning administration, user management and compliance training.
• Experience managing learning assignments, user permissions and organisational hierarchies within an LMS.
• Analytical and troubleshooting skills.
• Experience building and interpreting learning and compliance reports.
• Understanding of SCORM or xAPI.
• Strong stakeholder management and communication skills.
• Attention to detail with data governance.

Responsibilities

• Administer day-to-day LMS operations.
• Configure learning pathways, user groups, permissions.
• Manage compliance training completion tracking and audit reporting.
• Investigate system and data issues; identify root causes.
• Maintain learner access and data structures for integrity.
• Produce compliance and completion reports with insights.
• Provide first-line LMS user support and escalate when needed.
• Test and roll out new content and config updates.
• Collaborate to improve learning governance and platform performance.
• Maintain system documentation and admin guidelines.
• Support integrations and future technology initiatives.

Skills

LMS administration

Compliance training

Analytics & reporting

SCORM/xAPI

Stakeholder management

Data governance

Job description

An established organisation operating in a highly regulated industry is seeking an experiencedLearning Management System (LMS) Managerto oversee the administration, governance and continuous improvement of its enterprise learning platform.This role sits within the People & Culture function and is responsible for ensuring the learning platform operates efficiently, supports compliance obligations and delivers an exceptional user experience across a large and diverse workforce. Working closely with Learning, Talent, Compliance and key business stakeholders, you'll play a critical role in maintaining learning operations while driving ongoing system optimisation.

Key Responsibilities

• Manage the day-to-day administration of the organisation's enterprise Learning Management System (LMS).
• Configure and maintain learning pathways, assignments, user groups, notifications and system permissions.
• Administer mandatory and compliance training programs, ensuring accurate completion tracking and audit-ready reporting.
• Investigate and resolve system, access and data issues by identifying root causes across integrated business systems.
• Manage learner access, role-based permissions and organisational data structures to maintain data integrity.
• Develop and produce compliance, completion and management reports, ensuring reporting accuracy and meaningful business insights.
• Provide first-line support for LMS users, resolving technical issues and coordinating escalations where required.
• Coordinate the testing and controlled rollout of new learning content, system enhancements and configuration updates.
• Collaborate with internal stakeholders to improve learning processes, governance and platform performance.
• Maintain system documentation, operating procedures and administration guidelines.
• Support ongoing system enhancements, integrations and future technology initiatives.

About YouTo be successful in this role, you'll bring:

• Demonstrated experience administering an enterprise Learning Management System.
• Strong understanding of learning administration, user management and compliance training.
• Experience managing learning assignments, user permissions and organisational hierarchies within an LMS.
• Excellent analytical and troubleshooting skills, with the ability to identify and resolve system and data issues.
• Experience building and interpreting learning and compliance reports.
• Understanding of learning content standards such as SCORM or xAPI.
• Strong stakeholder management and communication skills.
• High attention to detail with a focus on data accuracy and governance.

Highly Regarded

• Experience working in a regulated industry such as financial services, insurance or healthcare.
• Exposure to HRIS or enterprise system implementations, integrations or migrations.
• Experience supporting both internal employees and external users or partner networks.
• Knowledge of digital learning content development and continuous improvement initiatives.

What's on Offer

• Join a collaborative People & Culture team supporting a large, enterprise workforce.
• Play a key role in learning technology, compliance and employee capability.
• Opportunity to influence system improvements and future learning initiatives.
• Flexible working arrangements and a supportive, inclusive culture.
• Career development within a well-established organisation.