Escalations & Customer Experience Specialist (UK)

Time Personnel; Pinelands; On-site; AUD 45,000 - 65,000; Full time

Job summary

Time Personnel in Australia is seeking a customer service oriented professional to manage order issues, log interactions, and support escalations across multiple systems including the delivery partner’s platform.

The role emphasizes UK customer handling, clear verbal and written communication, and a proactive approach to problem solving, aiming to protect customer relationships and uphold brand standards.

Qualifications

• Experience in a customer services or similar sales environment.
• Experience dealing with customers in the UK.
• Preferably experience or time spent in the UK or come from a UK background or culture.
• Strong communication skills, both verbal and written.
• Comfortable using CRM and order management software.

Responsibilities

• Handle all areas of problems that occur with orders online.
• Log interactions in the customer management system and work across three systems including the delivery company system.
• Handle escalations from the Customer Service Advisor.
• Resolve escalations to maintain customers and brand loyalty.
• Assist Advisors with difficult queries and problem solving.

Skills

Customer service

CRM software

Multitasking

Strong communication

Problem solving

Education

Matric

Tools

CRM

Order management

Job description

Time Personnel in Australia is seeking a customer service oriented professional to manage order issues, log interactions, and support escalations across multiple systems including the delivery partner’s platform.

The role emphasizes UK customer handling, clear verbal and written communication, and a proactive approach to problem solving, aiming to protect customer relationships and uphold brand standards.