Delivery Operations & Escalations Lead

vhr Professional Services; Australia; On-site; AUD 70,000 - 95,000; Full time

Job summary

VHR Professional Services Private Limited in Australia is seeking an Associate Manager Customer Service Escalations to lead and coordinate responses to guest concerns and escalations, ensuring timely and courteous resolutions.

You will leverage strong organizational skills to monitor plans, implement improvement actions, and drive customer satisfaction while mentoring a team through challenging service issues.

Qualifications

• Strong commitment to delivering excellent customer service.
• Ability to listen attentively and respond to complaints.
• Ability to understand and resolve guest concerns promptly.
• Excellent organizational skills and attention to detail.
• Experience implementing plans and monitoring progress of projects.

Skills

Customer service

Complaint handling

Guest issue resolution

Organizational skills

Project monitoring

Job description

VHR Professional Services Private Limited in Australia is seeking an Associate Manager Customer Service Escalations to lead and coordinate responses to guest concerns and escalations, ensuring timely and courteous resolutions.

You will leverage strong organizational skills to monitor plans, implement improvement actions, and drive customer satisfaction while mentoring a team through challenging service issues.