ERP Training & Process Specialist

Shadforth; Sunshine Coast Regional; On-site; AUD 42,000 - 64,000; Full time

Job summary

Shadforth is seeking an organised individual to join our ERP team in a role that can be part-time or full-time for the right candidate. You will develop training resources, improve ERP processes and help staff confidently use the ERP system.

You will translate business processes into practical guidelines and training materials, ensuring documentation is clear and consistently followed across the organisation. We value approachable, patient candidates who enjoy teaching others.

Qualifications

• Experience in training, process improvement, business administration, systems support or a similar role.
• Strong written communication skills, with the ability to turn complex processes into clear and simple instructions.
• Experience developing procedures, training manuals, work instructions or other documentation.
• Confidence delivering training and supporting people with varying levels of technical ability.
• Excellent organisational skills and attention to detail.
• A proactive approach to identifying process gaps and opportunities for improvement.
• The ability to build relationships and work collaboratively with different teams.

Responsibilities

• Develop, review and maintain clear, user-friendly ERP process documentation, procedures and work instructions.
• Create training materials, guides and resources to support staff in using the ERP system.
• Deliver one-on-one and small-group training sessions to employees across different teams.
• Identify opportunities to improve existing processes and streamline workflows.
• Work with the ERP team and business stakeholders to understand operational requirements and document best practices.
• Support the onboarding and ongoing development of ERP users.
• Provide practical guidance and troubleshooting support to staff as they navigate ERP processes.
• Assist with maintaining consistent processes and encouraging effective use of the ERP system across the organisation.

Skills

Training experience

Process improvement

Business administration

Documentation

Written communication

Organizational skills

Stakeholder engagement

ERP system experience

Job description

Shadforth is seeking an organised individual to join our ERP team in a role that can be part-time or full-time for the right candidate. You will develop training resources, improve ERP processes and help staff confidently use the ERP system.

You will translate business processes into practical guidelines and training materials, ensuring documentation is clear and consistently followed across the organisation. We value approachable, patient candidates who enjoy teaching others.