ER Specialist & P&C Advisor (ANZ) - Employee-Owned

Lush Cosmetics; Sydney; On-site; AUD 80,000 - 90,000; Full time

Benefits offered by this job

50% discount on LUSH products

Welcome pack of LUSH products

Paid day off for your birthday

Profit-based bonus

10% Employee Owned - share in rewards

Employee Assistance Program

Job summary

LUSH Cosmetics in Villawood, NSW, seeks a People and Culture Advisor (ER Specialist) to lead senior employee relations case management and ensure fair, compliant practices across Australia and New Zealand.

Reporting to the People and Culture Manager, you will advise store managers, monitor legislation, update policies, and contribute to broader People & Culture initiatives while traveling to stores as needed.

Qualifications

• Advanced knowledge of Australian and New Zealand employment law, Modern Awards, and procedural fairness.
• Empathetic judgment and high emotional intelligence in sensitive situations.
• Clear communication and ability to coach managers.
• Analytical mindset with HR metrics and trend analysis.
• Willingness to travel to stores across AU/NZ when on-site case management is required.

Responsibilities

• Provide accurate, timely, practical advice to Managers for proper handling of workplace situations.
• Manage end-to-end ER case management from report to resolution.
• Conduct or oversee workplace investigations with due process.
• Act as the primary expert on awards, contracts, and legislation across AU/NZ.
• Identify ER trends and recommend preventive measures with the P&C Manager.
• Monitor changes in AU/NZ employment legislation and update policies accordingly.
• Support broader People & Culture initiatives and HR administration as directed.

Skills

Employee relations

Case management

Awards knowledge

Employment law AU/NZ

Communication

Analytical thinking

Travel readiness

Job description

LUSH Cosmetics in Villawood, NSW, seeks a People and Culture Advisor (ER Specialist) to lead senior employee relations case management and ensure fair, compliant practices across Australia and New Zealand.

Reporting to the People and Culture Manager, you will advise store managers, monitor legislation, update policies, and contribute to broader People & Culture initiatives while traveling to stores as needed.