Equipment Hire & Customer Service Specialist

Laing O'Rourke group; Melbourne; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

In-house training and on-the-job dev

Six months' paid parental leave

Purchased leave options

Exclusive discounts

Job summary

Select Plant Australia, part of the Laing O''Rourke Group, seeks a customer-focused operations professional to manage enquiries, quotations, bookings and fleet coordination. You will ensure accurate contracts, timely deliveries and proactive communication.

You will collaborate with operational and commercial teams to support pricing, dispatch, returns and billing, contributing to a reliable, customer-centric hire operation.

Qualifications

• Experience in customer service, customer operations, scheduling, logistics or equipment hire in a fast-paced environment.
• Experience with quotations, bookings, hire contracts, dispatch, changes, returns or billing processes.
• Ability to coordinate customers, suppliers and operational stakeholders while managing competing priorities.
• Experience resolving routine customer, fulfilment, transaction and billing issues using sound judgement.
• Experience maintaining accurate operational and commercial records within defined procedures and controls.
• Experience with COINS or a similar hire, ERP or CRM system is desirable.
• Strong customer focus, commercial awareness, attention to detail and professional communication skills.
• Resilience, adaptability, practical problem-solving and disciplined record management.

Responsibilities

• Own customer enquiries from receipt through resolution or agreed handover, prioritising urgency and customer impact.
• Clarify customer requirements and confirm feasibility with operational teams before commitments are made.
• Prepare accurate quotations using approved rates, terms and charging structures and follow up approvals.
• Create and maintain complete bookings and hire contracts, resolving routine discrepancies before fulfilment.
• Coordinate fleet availability, supplier solutions, dispatch, delivery, site access and proof-of-delivery requirements.
• Manage hire changes, off-hire, collections, returns and close-out records accurately and on time.
• Review standard charges and invoice enquiries, coordinating authorised corrections or credits within authority.
• Maintain accurate customer and hire records while building trusted relationships through proactive communication.

Skills

Customer service

Scheduling

Logistics

Equipment hire

Tools

COINS

ERP

CRM

Job description

Select Plant Australia, part of the Laing O''Rourke Group, seeks a customer-focused operations professional to manage enquiries, quotations, bookings and fleet coordination. You will ensure accurate contracts, timely deliveries and proactive communication.

You will collaborate with operational and commercial teams to support pricing, dispatch, returns and billing, contributing to a reliable, customer-centric hire operation.