Customer Service Officer (Parental Leave Coverage, 12 months)

Laing O'Rourke group; Melbourne; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

In-house training and on-the-job dev

Six months' paid parental leave

Purchased leave options

Exclusive discounts

Job summary

Select Plant Australia, part of the Laing O''Rourke Group, seeks a customer-focused operations professional to manage enquiries, quotations, bookings and fleet coordination. You will ensure accurate contracts, timely deliveries and proactive communication.

You will collaborate with operational and commercial teams to support pricing, dispatch, returns and billing, contributing to a reliable, customer-centric hire operation.

Qualifications

• Experience in customer service, customer operations, scheduling, logistics or equipment hire in a fast-paced environment.
• Experience with quotations, bookings, hire contracts, dispatch, changes, returns or billing processes.
• Ability to coordinate customers, suppliers and operational stakeholders while managing competing priorities.
• Experience resolving routine customer, fulfilment, transaction and billing issues using sound judgement.
• Experience maintaining accurate operational and commercial records within defined procedures and controls.
• Experience with COINS or a similar hire, ERP or CRM system is desirable.
• Strong customer focus, commercial awareness, attention to detail and professional communication skills.
• Resilience, adaptability, practical problem-solving and disciplined record management.

Responsibilities

• Own customer enquiries from receipt through resolution or agreed handover, prioritising urgency and customer impact.
• Clarify customer requirements and confirm feasibility with operational teams before commitments are made.
• Prepare accurate quotations using approved rates, terms and charging structures and follow up approvals.
• Create and maintain complete bookings and hire contracts, resolving routine discrepancies before fulfilment.
• Coordinate fleet availability, supplier solutions, dispatch, delivery, site access and proof-of-delivery requirements.
• Manage hire changes, off-hire, collections, returns and close-out records accurately and on time.
• Review standard charges and invoice enquiries, coordinating authorised corrections or credits within authority.
• Maintain accurate customer and hire records while building trusted relationships through proactive communication.

Skills

Customer service

Scheduling

Logistics

Equipment hire

Tools

COINS

ERP

CRM

Job description

About Select Plant Australia

Select Plant Australia is one of Australia's leading specialist plant hire providers and a key part of the Laing O'Rourke Group. We provide the plant, equipment and specialist solutions that help deliver some of Australia's largest, most complex and exciting construction projects.

Our capability spans Cranes and Lifting Solutions, General Plant, Heavy Plant, Site Solutions, Specialist Rail, Sustainability and Innovation, and Vehicles, giving our customers access to one of the broadest plant ranges in the industry.

Benefits

At Laing O'Rourke, we're committed to helping our people thrive and build meaningful, rewarding careers. We offer exceptional development opportunities, wellbeing support and a range of benefits designed to support you both at work and beyond.

We're proud to foster a diverse and inclusive workplace and welcome applications from First Nations Peoples and people from culturally and linguistically diverse backgrounds. Laing O'Rourke is also recognised by the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality.

Some of our benefits include:

• In-house training and on-the-job development opportunities

• Six months' paid parental leave at full pay for all employees

• Purchased leave options and volunteering leave

• Exclusive discounts and savings across hundreds of Australian retailers

Learn more about our Benefits & Rewardsand our Stretch Reconciliation Action Plan https://www.laingorourke.com/company/diversity-and-inclusion

Key responsibilities

• Own customer enquiries from receipt through resolution or agreed handover, prioritising urgency and customer impact.

• Clarify customer requirements and confirm feasibility with operational teams before commitments are made.

• Prepare accurate quotations using approved rates, terms and charging structures and follow up approvals.

• Create and maintain complete bookings and hire contracts, resolving routine discrepancies before fulfilment.

• Coordinate fleet availability, supplier solutions, dispatch, delivery, site access and proof-of-delivery requirements.

• Manage hire changes, off-hire, collections, returns and close-out records accurately and on time.

• Review standard charges and invoice enquiries, coordinating authorised corrections or credits within authority.

• Maintain accurate customer and hire records while building trusted relationships through proactive communication.

About you

• Experience in customer service, customer operations, scheduling, logistics or equipment hire in a fast-paced environment.

• Practical experience with quotations, bookings, hire contracts, dispatch, changes, returns or billing processes.

• Ability to coordinate customers, suppliers and operational stakeholders while managing competing priorities.

• Experience resolving routine customer, fulfilment, transaction and billing issues using sound judgement.

• Experience maintaining accurate operational and commercial records within defined procedures and controls.

• Experience with COINS or a similar hire, ERP, CRM or customer-management system is desirable.

• Strong customer focus, commercial awareness, attention to detail and professional communication skills.

• Resilience, adaptability, practical problem-solving and disciplined record management.