Environment Manager

XPT Software Australia; City of Melbourne; On-site; AUD 120,000 - 180,000; Full time

Job summary

XPT Software Australia is seeking a Non-Production Environment Manager in Melbourne to oversee testing environments (PTEST, STEST, VTEST) across the project lifecycle. You will coordinate releases, monitor health, and manage incidents affecting environments, while working with cross-functional teams to ensure secure, available, and properly configured environments.

Ideal candidates bring enterprise-scale experience, ITIL proficiency, and strong communication skills to drive continuous

Qualifications

• Experience in large and complex organisations.
• Experience in industries such as postal services, logistics, transport, retail, or eCommerce.
• Strong knowledge of ITIL Incident/Change/Release/Request/Conflict Management.
• Experience managing enterprise test/environments and deployments.

Responsibilities

• Environment management: ensure non-production environments are available, secure, and fit for purpose.
• Release & deployment management: plan, coordinate releases and deployments with minimal testing impact.
• Incident & issue management: lead triage and coordinate rapid resolution across applications.
• Vendor & partner management: engage vendors and manage support tickets and escalations.
• Continuous improvement: enhance monitoring, logging, and governance; document best practices.

Skills

Stakeholder management

Communication

Coordination

Problem solving

Tools

New Relic

Sumo Logic

Oracle Applications

Job description

Role Purpose

The Non-Production Environment Manager is responsible for managing and supporting all testing environments (PTEST, STEST, VTEST) used for development, testing, training, and business-as-usual activities.

The Non-Production Environment Manager is responsible for managing and supporting all testing environments (PTEST, STEST, VTEST) used for development, testing, training, and business-as-usual activities.

The Role Ensures These Environments Are

• Available and stable
• Secure and properly configured
• Ready for testing and deployments
• Quickly restored when issues occur

This person also coordinates issue triage, manages environment-related risks, and maintains knowledge of how various applications and systems work together.

Required Experience

Technical & Industry Experience

• Experience working in large and complex organisations.
• Experience in industries such as:
• Postal services
• Logistics
• Transport
• Retail
• eCommerce

Environment & Release Management

• Strong experience managing enterprise test environments.
• Experience handling software releases and deployments.
• Experience with incident, change, and release management processes.

Stakeholder Management

• Ability to work across technical and business teams.
• Strong communication and coordination skills.
• Experience facilitating issue triage and problem-solving workshops.

Technical Skills

Essential Knowledge

• SAP applications
• Oracle applications
• Microsoft technologies
• Application dependencies and integrations
• Enterprise environment management

Monitoring & Troubleshooting

• New Relic
• Sumo Logic
• Log analysis and dashboard monitoring
• Root cause investigation

Process Knowledge

• ITIL Incident Management
• ITIL Change Management
• ITIL Request Management
• ITIL Conflict Management

Qualifications

Preferred Certifications

• ITIL Certification
• Agile Certification
• PMP Certification
• Other Project Delivery Certifications

Key Personal Attributes

Process Management

• Creates and improves operational processes.
• Removes inefficiencies and simplifies ways of working.
• Uses data and feedback to improve outcomes.

Relationship Building

• Builds trust with diverse stakeholders.
• Works effectively across teams.
• Resolves conflicts professionally.

Action Orientation

• Takes initiative and ownership.
• Responds quickly to issues and risks.
• Drives action even when information is incomplete.

Digital Mindset

• Embraces new technologies.
• Uses data and insights to improve decisions.
• Promotes digital ways of working.

Results Focus

• Delivers high-quality outcomes.
• Works through challenges to achieve goals.
• Helps remove barriers for others.

Key Responsibilities

Environment Management

• Ensure all non-production environments are available, secure, and fit for purpose.
• Manage and support test environments throughout the project lifecycle.
• Monitor environment health, availability, and performance.
• Coordinate environment setup and configuration for projects and testing activities.
• Ensure environments comply with security and data protection requirements.

Release & Deployment Management

• Plan and coordinate software releases and deployments.
• Work with application support teams to deploy code with minimal impact to testing.
• Manage release schedules and deployment plans.
• Communicate deployment timelines and risks to stakeholders.
• Conduct post-release reviews and identify improvement opportunities.

Incident & Issue Management

• Lead triage sessions to identify and resolve environment issues.
• Troubleshoot complex technical problems across multiple applications.
• Coordinate teams to quickly resolve incidents and defects.
• Ensure clear communication during outages and service disruptions.

Vendor & Partner Management

• Work closely with vendors and suppliers.
• Manage vendor support tickets and escalations.
• Partner with vendors to adopt new platform features and capabilities.
• Coordinate migration activities where required.

Continuous Improvement

• Improve environment management processes and governance.
• Enhance monitoring, logging, and reporting capabilities.
• Drive innovation and adoption of new technologies.
• Maintain documentation, standards, and best practices.

Stakeholder Management

• Act as the link between:
• Development teams
• Operations teams
• Quality Assurance (QA) teams
• Business stakeholders
• External vendors

Provide regular updates on environment status, risks, and releases.

Build strong working relationships across teams.

Training & Knowledge Sharing

• Create and maintain environment management documentation.
• Train teams on release and environment management processes.
• Share lessons learned and best practices.