Environment Manager

XPT Software Australia Pty; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

XPT Software Australia Pty is seeking a Non-Production Environment Manager to oversee testing environments (PTEST, STEST, VTEST) used for development, testing, training, and business-as-usual activities. You will ensure environments are available, secure, and ready for testing and deployments.

The role requires strong experience in enterprise test environments, release management, and ITIL processes, along with stakeholder collaboration across technical and business teams.

Qualifications

• Experience managing enterprise test environments.
• Experience handling software releases and deployments.
• Experience with incident, change, and release management processes.
• Strong communication and coordination skills across technical and business teams.

Responsibilities

• Ensure non-production environments are available, secure, and fit for purpose.
• Manage and support test environments throughout the project lifecycle.
• Monitor environment health, availability, and performance.
• Coordinate environment setup and configuration for projects and testing activities.
• Ensure environments comply with security and data protection requirements.
• Plan and coordinate software releases and deployments.
• Work with application support teams to deploy code with minimal impact to testing.
• Communicate deployment timelines and risks to stakeholders.
• Conduct post-release reviews and identify improvement opportunities.
• Lead triage sessions to identify and resolve environment issues.
• Troubleshoot complex technical problems across multiple applications.
• Coordinate teams to quickly resolve incidents and defects.
• Train teams on release and environment management processes.

Skills

Stakeholder Management

Environment & Release Management

Incident & Issue Management

Process Management

Relationship Building

Action Orientation

Digital Mindset

Results Focus

Tools

SAP applications

Oracle applications

Microsoft technologies

Application dependencies and integrations

Enterprise environment management

New Relic

Sumo Logic

Log analysis and dashboard monitoring

Root cause investigation

ITIL Incident Management

ITIL Change Management

ITIL Request Management

ITIL Conflict Management

Job description

Role Purpose

TheNon-Production Environment Manager is responsible for managing and supportingall testing environments (PTEST, STEST, VTEST) used for development, testing,training, and business-as-usual activities.

The roleensures these environments are:

• Available and stable
• Secure and properly configured
• Ready for testing and deployments
• Quickly restored when issues occur

This personalso coordinates issue triage, manages environment-related risks, and maintainsknowledge of how various applications and systems work together.

RequiredExperience

Technical &Industry Experience

• Experience working in large and complex organisations.
• Experience in industries such as:
  • Postal services
  • Logistics
  • Transport
  • Retail
  • eCommerce

Environment &Release Management

• Strong experience managing enterprise test environments.
• Experience handling software releases and deployments.
• Experience with incident, change, and release management processes.

StakeholderManagement

• Ability to work across technical and business teams.
• Strong communication and coordination skills.
• Experience facilitating issue triage and problem-solving workshops.

TechnicalSkills

EssentialKnowledge

• SAP applications
• Oracle applications
• Microsoft technologies
• Application dependencies and integrations
• Enterprise environment management

Monitoring &Troubleshooting

• New Relic
• Sumo Logic
• Log analysis and dashboard monitoring
• Root cause investigation

ProcessKnowledge

• ITIL Incident Management
• ITIL Change Management
• ITIL Request Management
• ITIL Conflict Management

Qualifications

PreferredCertifications

• ITIL Certification
• Agile Certification
• PMP Certification
• Other Project Delivery Certifications

Key Personal Attributes

Process Management

• Creates and improvesoperational processes.
• Removes inefficiencies andsimplifies ways of working.
• Uses data and feedback toimprove outcomes.

Relationship Building

• Builds trust with diversestakeholders.
• Works effectively across teams.
• Resolves conflictsprofessionally.

Action Orientation

• Takes initiative and ownership.
• Responds quickly to issues andrisks.
• Drives action even wheninformation is incomplete.

Digital Mindset

• Embraces new technologies.
• Uses data and insights toimprove decisions.
• Promotes digital ways ofworking.

Results Focus

• Delivers high-quality outcomes.
• Works through challenges toachieve goals.
• Helps remove barriers forothers.

Key Responsibilities

Environment Management

• Ensure all non-production environmentsare available, secure, and fit for purpose.
• Manage and support test environmentsthroughout the project lifecycle.
• Monitor environment health,availability, and performance.
• Coordinate environment setup andconfiguration for projects and testing activities.
• Ensure environments comply with securityand data protection requirements.

Release & Deployment Management

• Plan and coordinate software releasesand deployments.
• Work with application support teams todeploy code with minimal impact to testing.
• Manage release schedules and deploymentplans.
• Communicate deployment timelines andrisks to stakeholders.
• Conduct post-release reviews andidentify improvement opportunities.

Incident & Issue Management

• Lead triage sessions to identify andresolve environment issues.
• Troubleshoot complex technical problemsacross multiple applications.
• Coordinate teams to quickly resolveincidents and defects.
• Ensure clear communication duringoutages and service disruptions.

Vendor & Partner Management

• Work closely with vendors and suppliers.
• Manage vendor support tickets andescalations.
• Partner with vendors to adopt newplatform features and capabilities.
• Coordinate migration activities whererequired.

Continuous Improvement

• Improve environment management processesand governance.
• Enhance monitoring, logging, andreporting capabilities.
• Drive innovation and adoption of newtechnologies.
• Maintain documentation, standards, andbest practices.

Stakeholder Management

• Act as the link between:
  • Development teams
  • Operations teams
  • Quality Assurance (QA) teams
  • Business stakeholders
  • External vendors
• Provide regular updates on environmentstatus, risks, and releases.
• Build strong working relationshipsacross teams.

Training & Knowledge Sharing

• Create and maintain environmentmanagement documentation.
• Train teams on release and environmentmanagement processes.
• Share lessons learned and bestpractices.